IT Assistant (re-advertisement)
Provide IT support to all DRC employees.
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Overview
Provide IT support to all DRC employees.
You have:
- At least 1 year of experience in IT support or system administration.
- Degree in IT, Computer Science, or a related field, or relevant professional experience.
- English proficiency – pre-intermediate.
- Understanding of and experience in supporting personal computers, servers, and printing hardware.
- Knowledge of TCP/IP networks, routers, Fortigate/Pfsense firewalls, VPNs, and wireless technologies.
- Experience with M365 or other office software suites.
- Understanding of Windows-based systems, with experience in supporting and configuring Windows OS.
- Experience working in a non-governmental organization.
Contract
This is a DRC - National contract. More about DRC - National contracts.
Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a temporary IT Assistant to support our team in Kyiv. This is a great opportunity to contribute your skills in a fast-paced environment while gaining valuable experience. If you're ready for this challenge, read the details below!
About the job
Under the technical supervision of the IT Specialist, the IT assistant will provide IT support to all DRC employees. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and network, allowing our staff to focus on their core work of improving lives and making a positive impact.
Your main duties and responsibilities will be:
- Provide technical support to DRC staff.
- Set up and maintain workstations, laptops, printers, and other peripherals.
- Manage user accounts, including password resets, MFA setup, and access controls.
- Install, configure, and maintain software and hardware systems.
- Monitor and troubleshoot network issues with local area networks (LAN), wireless networks (Wi‑Fi), and virtual private networks (VPN).
- Perform system maintenance: updates, virus scans, backups.
- Maintain accurate records of IT equipment, licenses, and user requests.
- Collaborate with procurement and logistics teams on IT inventory and asset tracking.
- Create user guides and conduct IT training sessions for staff.
About you
To be successful in this role we expect you to have at least 1 year of experience in IT support or system administration. Moreover, we also expect the following:
Required
- Degree in IT, Computer Science, or a related field, or relevant professional experience.
- English proficiency – pre-intermediate.
- Understanding of and experience in supporting personal computers, servers, and printing hardware.
- Knowledge of TCP/IP networks, routers, VPNs, and wireless technologies.
- Experience with M365 or other office software suites.
- Understanding of Windows-based systems, with experience in supporting and configuring Windows OS.
Desirable
- Experience working in a non-governmental organization.
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
- Contract length: Fixed-term employment contract for the period of absence of the main employee with a probationary period of 3 months.
- Band: I - nonmanagement.
- Designation of Duty Station: Kyiv.
- Start date: as soon as possible.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 23 April, 2026.
We encourage candidates to apply as soon as possible, interviews might be conducted on a rolling basis. DRC reserves the right to select candidate before the vacancy close date once a suitable candidate has been identified.
Potential interview questions
| Can you describe your experience with IT support and how you have assisted users in the past? | This question helps understand your practical experience in IT support roles. | Share specific examples of challenges you faced and how you resolved them. |
| What steps would you take to troubleshoot a network connectivity issue? | The interviewer is assessing your problem-solving and technical skills. | Pro members can see the explanation. |
| How do you prioritize multiple IT support requests? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have with Microsoft 365 or similar office software? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain your understanding of TCP/IP and how it relates to networking? | Pro members can see the explanation. | Pro members can see the explanation. |
| Have you ever created user guides or conducted training for staff? Share your experiences. | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when a project did not go as planned. What did you learn from it? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure data security and integrity in your IT practices? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 months ago
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Updated 1 month ago
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Source:
drc.ngo
