IT Assistant (for Afghan Male Only)
Support and maintain IT systems and user training
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Overview
Support and maintain IT systems and user training
You have:
- Proven experience in Personnel Management
- Good English and Dari/Pashtu language skills
- Must have IT skills
- 1-3 Years’ Experience in working with international NGOs/IT field
- Good organizational and reporting skills
- Ability to work under pressure
- School graduates, BCS, or DIT holders are preferred
Job Description
Duties and Responsibilities:
General Duties
- Monitoring and maintaining computer systems and networks; to ensure that all IRC Helmand computers are in working order Ensure compliance with the IRC IT policy by all computer users. - Monthly Computers/Printers/Copiers preventative maintenance and regularly checking departmental computers by walk-in. - Daily troubleshooting end-user hardware and software issues, working continuously on a task until completion removing viruses from all Computers, and managing the online IT ticking system. - Setting up new users' accounts and profiles, dealing with password issues, testing, and evaluating new technology. - Troubleshoot BVA, Integra, and Box problems/IT Orientation to newly hired staff. - Performing installations, computer Operating system, wireless Access points, Routers, Network Printers, MS Office 365, windows10 and Network-attached storage, repairs. - Support the procurement department in identifying and selecting hardware required and raising PRs for IT-related items and all internet connections to field offices. - Up-to-date IT inventory database for IT hardware, software, ISP contracts, PRs, etc. - Deliver different IT-related training to the end-users. - Monthly IT activity report to the IT officer
Specific Duties:
- Prepare PRs for all IT equipment. - BVA Management - Sim Card Management - IT Documentation
Qualifications
Qualification and Requirements:
- Proven experience in Personnel Management - Good English and Dari/Pashtu - Must have IT skills. - 1-3 Years’ Experience in working with international NGOs/IT field - Good organizational and reporting skills - Ability to work under pressure. - School graduates, BCS, or DIT holders are preferred.
Potential interview questions
| Can you describe a time you successfully resolved a technical issue? | This question assesses your troubleshooting skills and approach to problem-solving. | Provide a specific example detailing the situation, the challenges faced, and the outcome. |
| How do you prioritize your tasks when dealing with multiple IT support requests? | This helps gauge your organizational skills and ability to manage time effectively. | Pro members can see the explanation. |
| What steps do you take to ensure compliance with IT policies? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you have trained users on new technology? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with IT inventory management. How do you maintain accurate records? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
