IT Assistant

Contract

This is a DRC - National contract. More about DRC - National contracts.

WHO ARE WE?

We Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

ABOUT THE JOB

The IT Assistant will be based in Kabul Country office and will primarily provide support to DRC Country office, Kabul Area office and other area offices, The IT Assistant will carry out the following tasks and then will report to the IT Coordinator.

Responsibilities:

• Set up, manage, and troubleshoot the organization’s computer network systems to ensure they are updated and running smoothly.
• Inspect IT equipment regularly and fix any issues or damages.
• Support DRC colleagues with IT-related problems.
• Help the organization track and record all IT equipment, including consumable items.
• Help DRC colleagues on how to operate network and other computer devices.
• Ensure that the organization’s system both hardware and software meet the standards and specifications for working with Microsoft dynamics and other DRC services.
• Create and design various reports for IT departments.
• Protect the network, database, and file storage from corruption or unauthorized access.
• Manage internal and external communication systems. Provide reliable and consistent Internet and telecommunications access (including email, Worldwide Web, telephones, scanners and printers).
• Update and maintain all computers, printers, Routers, switches, internet cables, and wireless connectivity ensure peak performance.
• Help with the procurement of all hardware, software, and IT support services.

ABOUT YOU

To be successful in this role you must have:

Experience and technical competencies:

• 2 years of experience in IT support or a similar role.

Education/qualifications:

• A university degree in IT, Computer Science, or a related field.
• CCNA Certificate
• Certification in Mikrotik, Azure and office 365 will be given an advantage.
• Languages:
• Fluent spoken and written English
• Knowledge of Dari/Pashtu is an added advantage.

Key Deliverables:

• Resolving IT support requests from employees.
• Answering employee questions regarding computer systems.
• Gathering and analyzing data to diagnose problems with the network.
• Changing configurations, settings, and permissions to fix computer issues.
• Installing new software and hardware drivers and updating existing ones as needed.
• Updating employees on the status of their service requests.

We Offer:

• Contract length: to 31st of December 2024 with the possibility of Extension.
• Band: NMI
• Designation of Duty Station: Based in Kabul with frequent travel to area offices.
• DRC has Flexible working hours for Females staff as per DRC Policy.
• 13th month’s salary Will be paid by end of each month with salary.
• Top-up credit card as per office regulations.
• 1+1 Health Insurance will be provided by DRC.
• Eid Bonus.
• DRC provide Transport allowance/ Transportation Facilities for female and people with disability.
• DRC Provides kindergarten/ Day Care allowance for max 2 children – Applicable to female mothers.
• Per diem allowance for employee and her Mahram - Applicable for female
• Salary and conditions will be in accordance with the DRC salary scale.

Application process:

Interested? Then apply for this position by clicking the Apply button below. All applicants must send a cover letter and an updated CV (no longer than four pages), Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Note: Female candidates are highly encouraged to apply.