IT Assistant

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WHO - World Health Organization

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Application deadline 1 year ago: Thursday 26 May 2022 at 00:00 UTC

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Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The UN Volunteer will work with the department of Operational Support and Services. The objective of this department is to ensure high quality, consistent and responsive managerial and administrative services to all programmes and staff in WHO Jerusalem Office, and where relevant, to all regions and sub offices of WHO, and to promote an efficient and col-laborative customer-oriented working environment to achieve results. provides administrative support to WHO departments at WCO PSE and in other locations, in the areas of planning, management and administration of meetings, monitoring and enforcing compliance with duty travel policy, and other travel related administrative services. General instructions are provided in the form of correspondence standards, administrative rules, microcomputer operating standards, filing systems and accepted secretarial practices, and the UN Volunteer works within the framework of WHO and the department rules and procedures, and/or specific instructions. Work is reviewed by the Finance and Administrative Officer for meeting expectations and overall quality control.

Under the direct supervision of Administrative Officer, the UN Volunteer will undertake the following tasks:

Network and Hardware:

  1. Monitor and maintain local server’s LAN and e-mail system including creating and modifying accounts.
  2. Administer and maintain disk storage backups.
  3. Ensure that printers and photocopiers are properly configured and are available via the network. If necessary, to propose new printing solutions.
  4. Configure all the CO workstations and laptop computers (including those of train-ing participants and facilitators).
  5. Assist in the evaluation and follow-up of the needs for new hardware.

Technical support and training:

  1. Provide full IT support to meetings and events organized in Iraq WHO office as per ASO directives and instructions.
  2. Implement under the guidance of ITT unit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM, GPN, VC etc.…).
  3. Identify technical problems, to solve them directly or refer as appropriate. To pro-vide assistance (first and second level user support) and simple training on basic computing skills and office software features.
  4. Maintain common office software and ensure that virus scanning software is kept up to date on all computers.
  5. Organize storage and access to software and ensure proper documentation and licensure.

    Management:

  6. Maintain log files and configuration tables.

  7. Maintain contacts with IT suppliers of materials and services.
  8. Monitor the stock of computer consumables. Conception/development of IT tools.
  9. Perform basic programming tasks such as creating and updating high priority MS Office templates (i.e. forms).

• Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take own-ership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confi-dentially; responsive and client-oriented. • Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations. • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work envi-ronment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish prior-ities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious work-ing relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diver-sity and gender; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presenta-tions, articulate options and positions concisely; ability to make and defend recommenda-tions; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but ob-jective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility, adaptability, and ability and willingness to operate independently in austere, re-mote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of oper-ations; willingness to transfer to other duty stations within area of operations as may be necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

• 3 years working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. • As the incumbent may be assisting in providing support to several colleagues in informatics, variations in workload occur requiring adaptation and good organization to deal with conflicting priorities, particularly during the preparation and venue of meetings, or to organize training activities. • Relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) is an asset

The UN Volunteer will be working in Jerusalem.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. The UN Volunteer will receive on monthly basis A Volunteer Living Allowance (VLA) in amount of ILS 4724.83 to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents), as well as Exit allowance for satisfactory service.

Added 1 year ago - Updated 1 year ago - Source: unv.org