IT Analyst (User Services)

Overview

Ensure effective IT services and support user productivity.

You have:

• Minimum 3 years of experience in IT support or user services.
• Knowledge of information and communications technology (ICT) services and support.
• Ability to work collaboratively within multidisciplinary teams.
• Fluency in English is required; other languages are an asset.
• Strong analytical and technical problem-solving skills.

Join Our Mission to Foster Prosperity in Asia Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

The position of IT Analyst (User Services) is assigned to the IT Finance and User Services Division (ITFS) within the Information Technology Department (ITD). You will be based in the Indonesia Resident Mission (IRM) in Jakarta, Indonesia.

ITD enables ADB’s digital agenda and supports the Bank’s global operations. The department delivers digital innovation, IT infrastructure, services, and solutions, and provides tools and knowledge platforms to 6,000+ users in ADB’s Headquarters and 40+ field offices (FOs) in Asia and the Pacific.

ITFS manages the end-user IT services and key administrative functions that support the day-to-day business of ITD. It is responsible for maximizing the value of IT for the end users through effective user support and continuous learning on digital technologies to increase end-user productivity. Your team will support the growing user base to be more mobile and productive anytime, anywhere by enhancing and promoting knowledge management and the digital dexterity and digital literacy of the ADB Workforce.

You will report to designated International Staff.

You Role

You will help ensure the effective and efficient performance of information and communications technology (ICT) services in IRM by implementing the delivery of analytical, technical, and administrative IT support. You will act as the focal point of ITD on technical matters and on the installation, operation, maintenance, and continuous improvement of RM ICT facilities. You will assist in resolving issues on IT support and services, in IRM and may be asked to assist other locations, as required. You will work closely with ITD teams to implement technology solutions and enhancements in alignment with IRM’s business objectives and requirements, promoting digital transformation and new ways of working. You: (i) will report to ITFS Director (or his/her designated staff) and coordinate leave plans and applications with a designated IRM staff.

You will:

Qualifications

You will need:

Benefits ADB offers competitive compensation and a comprehensive benefits package. The salary will be based on ADB’s standards and comparator markets, taking into account your qualifications and experience.

· Paid leave (including parental)

· Medical and health benefits

· Life and other insurance plans

· Staff development

· Retirement plan

· Housing and education allowance (if applicable)

· Expatriate benefits (for international staff)

Additional Information

This opening is a local staff position. It is open only to nationals and residents of Indonesia.

This is a re-advertisement. If you have previously applied, you do not need to resubmit an application. Applications received in response to previous posting will be considered together with applications received in response to this advertisement.

About Us

Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 68 members.

To view ADB Organizational Chart, please click here.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: adb.org