Interpreter Services Administrative Support Intern (Spring 2025)
Support interpreter services and enhance operational efficiency
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Do not try to apply for this job.
Overview
Support interpreter services and enhance operational efficiency
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
• Attend a volunteer/intern orientation.
• Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
• Support and correspond with interpreters to assign and reschedule appointments.
• Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
• Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
• Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
• Assist with evaluating and training new interpreter candidates, including administering language exams.
• Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
• Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications • Currently pursuing an undergraduate or graduate degree, or recent graduate.
• Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
• Excellent communication skills with fluency in written and spoken English.
• Experience working in customer service preferred.
• Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you explain a time when you had to manage multiple tasks simultaneously? | This question assesses your ability to prioritize and manage time efficiently under pressure. | Provide an example that highlights your organizational skills and how you met deadlines while maintaining quality. |
| Describe your experience in customer service and how it has prepared you for this role. | The interviewer wants to understand your background in customer interaction and problem-solving. | Pro members can see the explanation. |
| How do you handle conflicts or disagreements on a team? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to stay organized while managing projects? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why are you interested in working with interpreter services? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
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