INTERN - INFORMATION SYSTEMS & COMMUNICATION TECHNOLOGY

Contract

This is a I-1 contract. It usually requires 0 years of experience, depending on education. More about I-1 contracts.

Org. Setting and Reporting This internship is located with the Office of Information and Communications Technology (OICT), under the Operations Support Division. The internship is for three months with an opportunity for extension for an additional three months, depending on the needs of the Office. The internship is UNPAID and full-time. Interns work five days per week (35 hours) under the supervision of a staff member in the department or office to which they are assigned. Applicants may be requested to undertake the internship remotely in view of constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for a part or the entirety of the internship.

Under the direct supervision of the Chief or his/her designated officer, the incumbent is responsible for the following duties in the Regional Service Management under Operations Support Division (OSD), Office of Information and Communications Technology (OICT).

Responsibilities Daily responsibilities will be determined by the intern's background, their designated office assignment, and the duration of the internship. The role focuses on supporting the ICT teams across a spectrum of IT endeavors, encompassing project assistance, data management, process enhancement, and documentation. Collaboration with a diverse range of stakeholders is essential, as is the active contribution to the various initiatives in OICT when directed. The intern will have a unique opportunity to acquire practical knowledge and understanding in the project and resources planning, as well as the complete lifecycle of implementation and operations within the United Nations global information technology.

• Assist in various IT projects, services, and testing activities.
• Support online collaboration tools and business process automation solutions related to OICT services.
• Assist in the review of business and user needs and propose suitable solutions.
• Assist in data management, including data capture, entry, and maintenance of information systems.
• Support data collection, analysis, and visualization using tools like Excel, Power BI, and PowerPoint.
• Review and document internal processes to assist in optimization.
• Creatively support the development of new projects for innovative collaboration and business process automation.
• Assist in creating documentation such as training materials, reports, manuals, and user specifications.
• Coordinate with users, vendors, and teams within the UN system for IT services.
• Assist in administrative and substantive support to meetings and conferences, including preparation of background documents and presentations, meeting minutes and logistics.
• Assist with other IT-related tasks as needed.

• Take on additional activities to ensure the success of the team.

  Competencies Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education To qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements: (a)Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or, (b)Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor's level or equivalent). We are open to a broad range of educational backgrounds.

• Demonstrated an intention to pursue further studies or a career in fields closely aligned with the responsibilities of Information and Communications Technology, Information Management, Project Management, Business Management, and Service Management.
• Strong knowledge of Microsoft cloud technologies, including Office 365, SharePoint Online, and Azure is an advantage.
• Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks is an advantage.
• Knowledge and proficiency in Office 365 tools or their equivalent consumer tools is an advantage.
• Knowledge of utilizing business intelligence tools for data collection, consolidation, and analysis, including working with databases, Excel (Pivot Tables and queries), and Power BI, is an advantage.
• Interest in developing sustainable ICT solutions with a focus on modern technologies is an advantage.
• Ability to translate business requirements into effective IT solutions is an advantage.
• Keen interest and understanding of customer-centric service delivery, emphasizing innovative enterprise ICT solutions, collaboration, and enhancing customer experiences, is an advantage.

• Understanding of data management principles, encompassing real-time/streaming data, data warehousing, and data cleansing, is an advantage.

  Work Experience No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

  Languages English and French are the working languages of the United Nations Secretariat. For this position advertised, fluency in English is required. Knowledge of another official UN language is desirable.

  Assessment Applicants are encouraged to clearly indicate their areas of interests and highlight their specific skills and/or experience in their cover note. They are asked to do so carefully in order to enhance the value of the internship for both themselves and the receiving UN department. Potential candidates may be contacted by the hiring manager for further consideration.

  Special Notice Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. For internships in the United States of America, interns who are not United States citizens, permanent residents or not currently in the United States on a non-immigrant visa status will be required to obtain a G-4 visa. If already in the United States of America on another non-immigrant visa status other than G-4, interns will be responsible for ensuring that they have a valid visa, and if required, employment authorization, allowing them to undertake the internship.

  United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.