Intensive Case Management Intern
Assist in providing intensive case management to refugee clients
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Overview
Assist in providing intensive case management to refugee clients
You have:
- Be sensitive to the cultural and personality differences of the refugee clients.
- Strong interpersonal skills and interest in working with the refugee community.
- Ownership of a car, a valid driver's license, and car insurance.
- Willingness to transport clients in your personal vehicle.
- Willingness to be flexible and accommodating to client needs.
RESPONSIBILITIES:
•Attend intern orientation
•Assist with client check-ins (over the phone or in person, as appropriate)
•Assist with ICM client intakes and assessments
•Provide transportation to appointments and attend appointments with clients, as appropriate
•Communicate with community partners for the purpose of case coordination
•Explore community resources and assist with client referrals
•Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)
•Keep thorough and accurate case file documentation in the IRC electronic system
•Assist with organizing digital files
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
Qualifications •Be sensitive to the cultural and personality differences of the refugee clients. Respect their beliefs and values, which may differ from yours.
•Strong interpersonal skills and interest in working with the refugee community
•Ownership of a car, a valid driver’s license, and car insurance
•Willingness to transport clients in your personal vehicle
•Willingness to be flexible and accommodating to client needs
This position is unpaid and reports to the ICM Caseworker.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a situation where you had to work with individuals from different cultural backgrounds? | This question assesses your cultural sensitivity and interpersonal skills. | Provide a specific example illustrating your adaptability and respect for diverse perspectives. |
| How would you handle a situation where a client is not responsive to assistance? | The interviewer wants to understand your problem-solving and communication skills. | Pro members can see the explanation. |
| What experience do you have in managing case files or documentation? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you've gone out of your way to assist someone in need? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why are you interested in working with the refugee community? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
