Health Liaison
Assist refugees in accessing medical services and support within their community.
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Overview
Assist refugees in accessing medical services and support within their community.
You have:
- Bachelor's degree in social work, public health, or a related field of study preferred.
- Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
- Experience working with refugee and/or immigrant populations strongly preferred.
- Strong relationship building, diplomacy, and networking skills.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluency in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver's license and access to a personal, insured vehicle.
Major Responsibilities:
Responsibilities include, but are not limited to:
Client Services
- Provide assistance to refugees to ensure timely provision and coordination of medical services, particularly for those with serious health conditions. - Facilitate communication between clients, local health department, medical providers, and resettlement agency staff to support provision of needed services for newly arrived refugees and those with serious health conditions. - Overseedelivery of health-related orientation information to newly arrived refugees as part of local cultural orientation program and provide written information on health topics to refugees as needed. - Arrange for transportation as needed for refugees to attend follow-up medical appointments. - Provide information to clients on medical insurance plans including referrals to the health insurance marketplace as appropriate.
Provider Relations
- Provide training to community stakeholders on the special cultural and linguistic needs of refugees. - Develop and maintain up-to-date list of community health resources; conduct outreach to potential new providers.
Contract Compliance and Documentation:
- Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of both hard-copy and electronic files per best practice standards. - Report to supervisor any unusual or difficult cases that occur or that my benefit from support from the Virginia Office of New Americans. - Participate in regular conference calls facilitated by the Virginia Office of New Americans – Refugee Services and report health data as required.
Team/Office Participation
- Participate in all program meetings, staff development activities, and other duties as assigned. - Comply with all policies, procedures, and protocols of the agency, placing importance on client confidentiality. - Other duties as assigned.
Job Requirements:
Education: Bachelor's degree in social work, public health, or a related field of study preferred.
Work Experience
- Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. - Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluency in English required, both spoken and written; proficiency in language(s) spoken by client group preferred. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Qualifications
Potential interview questions
| Can you describe a time when you had to assist someone from a different cultural background? | This question assesses your ability to communicate effectively in a multicultural environment. | Provide a specific example showing your understanding and respect for cultural differences. |
| Tell me about a challenging case you handled in the human services field. | The interviewer is looking to evaluate your problem-solving and case management skills. | Pro members can see the explanation. |
| How do you prioritize tasks when managing multiple clients' needs? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working with refugees or immigrants. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to build relationships with community stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a time when you needed to adapt your communication style? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy in your documentation and reporting? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps would you take if a client needs urgent medical attention but lacks transportation? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 11 months ago
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Updated 11 months ago
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Source:
rescue.org
