Intensive Case Management Intern
Assist with intensive case management services for refugee clients.
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Overview
Assist with intensive case management services for refugee clients.
You have:
- Must be currently enrolled in a graduate/undergraduate program, or have graduated less than 6 months ago.
- Ability to communicate clearly and effectively in English; fluency in additional foreign language preferred.
- Background in social work OR other related fields.
- Experience working with refugees/diverse populations, elderly, domestic violence survivors, or people with disabilities.
- Strong computer skills with proficiency in Microsoft Office (Word, Excel, and Outlook).
- Demonstrated ability to communicate and work as a team member in a cross-cultural environment.
The intensive case management (ICM) program offers essential support to our most vulnerable refugee clients, guiding clients on their journey to self-sufficiency during their crucial first years in the U.S. ICM clients include single parent families, LGBTQ+, survivors of domestic violence, and clients with complex medical and mental health needs. Our services include comprehensive assistance in health, employment, finances, DWS, education, housing, family, and community integration. As a casework intern, you will collaborate closely with experienced ICM caseworkers, gaining valuable insights and hands-on experience in all facets of our impactful casework program.
RESPONSIBILITIES:
• Shadowing caseworkers and learning how to deliver core services
• Assisting clients with core services, including but not limited to:
o Benefits applications
o Bus and grocery store orientations
o Job search and applications
o Delivering food and in-kind donation items
o Personal finance and bill payment
o Transportation to appointments
o Medical insurance navigation
o Home visits
o Client relocations
• Referring and connecting clients to community services
• Assisting walk-in clients, as needed
• Supporting caseworkers in data compliance, including case filing, case noting, data entry, and tracking
• Participation in weekly casework team meetings
LEARNING OBJECTIVES:
1. Understand how state and federal policies affect services to clients.
2. Experience working with diverse populations.
3. Learn the social work interventions/models used at the agency and will practice applying social work theories/approaches to cases (strengths, empowerment, ecological, systems, etc.).
4. Learn how to navigate and understand social benefits and resources available in our Utah communities.
Qualifications REQUIREMENTS:
• Must be currently enrolled in a graduate/undergraduate program, or have graduated less than 6 months ago
• Ability to communicate clearly and effectively in English; fluency in additional foreign language preferred.
• Background in social work OR other related fields
• Experience working with refugees/diverse populations, elderly, domestic violence survivors, of people with disabilities
• Motivated, flexible and ability to work independently, prioritize, and manage time effectively
• Strong computer skill with proficiency in Microsoft Office (Word, Excel, and Outlook)
• Demonstrated ability to communicate and work as a team member in a cross-cultural environment
• IRC orientation and background check required
This is an unpaid volunteer position. No financial compensation, including compensation for relocation, is available.
POSISTION LOGISTICS:
• Length of Service: Fall 2025
o Start Date: September 8th
o End Date: December 19th
• Hours: 15-20 hours per week, in 4+ hour blocks
• Supervisor: Shafi Bahaduri
IRC leading the way from harm to home.
Potential interview questions
| Can you describe a time when you worked with a diverse population? | This question assesses your experience and ability to adapt in multicultural environments. | Highlight specific examples that demonstrate your ability to communicate and connect with individuals from various backgrounds. |
| Why are you interested in this case management intern position? | Interviewers want to determine your motivation and commitment to the role. | Pro members can see the explanation. |
| How do you prioritize your tasks when managing multiple responsibilities? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you navigated a complex situation with a client? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you understand about the role of social work interventions in client support? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you approach building rapport with a client from a different cultural background? | Pro members can see the explanation. | Pro members can see the explanation. |
| What challenges do you expect to face when working with vulnerable populations? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle constructive feedback from supervisors? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
