Intensive Case Management Health Caseworker
Assist clients in navigating healthcare systems and coordinate necessary services.
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Overview
Assist clients in navigating healthcare systems and coordinate necessary services.
You have:
- Bachelor’s degree in social work, public health, or related field of study preferred.
- Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
- Fluent in English required, both spoken and written; proficiency in Dari/Pashto preferred.
- Valid driver’s license and access to a personal, insured vehicle.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills and the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Collaborate closely with the ICM team to identify healthcare needs and coordinate services for vulnerable clients. - Assist clients in navigating healthcare systems by supporting health plan and service provider selection. Assist clients in selecting healthcare providers and help schedule initial appointments. Ensure each client is comfortable with contacting their specialist and with scheduling their own appointments moving forward. - Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources. Advocate on behalf of clients who are having difficulty accessing services. - Develop and distribute healthcare guides tailored to each client. Provide clients with extended orientation on a variety of topics regarding health such as women’s health, specialized treatment for people with physical disabilities, and navigating physical healthcare systems at the local level. - Respond to client health-related crises, with guidance from supervisor as needed. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). - Attend relevant trainings and meetings at the local and national level. - May train and lead the activities of volunteers and interns. - Other duties as assigned.
Job Requirements:
Education: Bachelor’s degree in social work, public health, or related field of study preferred.
Work Experience:
Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.
Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Qualifications Update
Potential interview questions
| Describe a time when you had to advocate for a client’s needs in a challenging situation. | This question assesses your advocacy skills and ability to handle difficult situations on behalf of clients. | Share a specific example where you successfully navigated obstacles to ensure the client received the services they needed. |
| How do you approach building trust and rapport with clients from diverse backgrounds? | The interviewer wants to understand your methods for fostering relationships in a multicultural environment. | Pro members can see the explanation. |
| What strategies do you use to stay organized and manage your time effectively in a role with multiple responsibilities? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
