Intensive Case Management Caseworker
Assist clients with case management in their journey to self-sufficiency.
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Overview
Assist clients with case management in their journey to self-sufficiency.
You have:
- Bachelor's degree in social work, public health, or related field of study preferred.
- Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
- Valid driver's license and access to a personal, insured vehicle.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. - Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. - Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. - Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. - Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met. - Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level. - Respond to client crises, with guidance from supervisor as needed. - Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). - Attend relevant trainings and meetings at the local and national level. - May train and lead the activities of volunteers and interns. - Other duties as assigned.
Job Requirements:
Education: Bachelor’s degree in social work, public health, or related field of study preferred.
Work Experience:
Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Key Working Relationships:
Position Reports to: Intensive Case Management/Ukrainian Humanitarian Parolee Coordinator
Position directly supervises: N/A
Indirect Reporting: Resettlement Manager
Other Internal and/or external contacts: N/A
COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications
Potential interview questions
| Can you describe a time when you successfully navigated a client through a healthcare system? | Understanding how you handle real-world scenarios is vital for this role. | Share a specific example that highlights your problem-solving and communication skills. |
| How do you build relationships in a multicultural environment? | This role requires strong interpersonal skills across diverse populations. | Pro members can see the explanation. |
| Describe a situation where you had to adapt your plans based on a client’s changing needs. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
