Intake Services Intern - Spring 2024

Job Description

Background The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 28 U.S cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Baltimore was established in 1999 and currently serves over 2,500 immigrants and refugees per year.

Scope of Work Intake services interns will assist IRC’s intake team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The intake team is the first point of contact for new “walk-in” asylees, parolees, secondary migrants and all other returning IRC clients. The team conducts eligibility assessments to determine client needs and refer to relevant IRC programs. Interns will meet directly with individual clients and families to support intake assessments.

Reports To Intake Specialist or Coordinator

Learning Objectives - Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area. - Learn to conduct eligibility assessments for program services. - Learn to communicate effectively with clients across cultures.

Responsibilities

- Under the direction of the intern’s supervisor, assist clients remotely or in-person with intake assessment appointments. - Assist with service documentation through case-notes and case file maintenance. - Support organization of weekly intake days at the office. - Other duties as assigned.

Qualifications

- Prior experience and interest working with refugees and immigrants preferred. - Prior experience and interest in case management or social work preferred. - Ability to work independently and as a team member in a fast-paced, cross-cultural environment. - Flexible and reliable, with outstanding attention to detail. - Strong problem-solving skills. - Excellent communication and interpersonal skills. - Proficient in Microsoft Office applications (Word, Excel, Outlook) and we-based applications (databases, Box). - Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired.

Position Details •HYBRID: Spring 2024 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area. •DATES: internships start with a required in-person orientation on Friday, January 19, 2024 (approx. 10 AM – 3 PM) at the IRC Baltimore office. Regular weekly hours start the week of January 22, 2024, and will continue through April 12, 2024 (12 total weeks). •HOURS: Internships require a minimum of 12 hours per week for 12 weeks. Weekly schedules generally include three mornings or afternoons (i.e. 9am-1pm or 1pm-5pm), to be coordinated with each supervisor. Interns should be able to come to the office at least 1–2 days per week. •LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities. •REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Spring 2024 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office). Application Process •DUE DATE: Apply online at www.rescue.org/careers by 11:59 PM ET on Sunday, November 26, 2023. •INTERVIEWS: Applicants selected for interviews will be contacted in early December to schedule interviews. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately December 6-14. When possible, interviews will be conducted in-person in the Baltimore office. •OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than December 22, 2023. Confirmations will be due by the end of December.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.