Information Technology Management Intern - Barbados and Eastern Caribbean

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

Background

Background

UNDP is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNDP also has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNDP, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP works in Barbados and the Eastern Caribbean to create an enabling environment where national governments have the capacities for inclusive and sustainable human development; meet their regional commitments, and internationally agreed Sustainable Development Goals (SDGs).

UNDP’s presence in Barbados is a Multi-Country Office (MCO) that covers the Eastern Caribbean, including Anguilla, Antigua and Barbuda, the British Virgin Islands (BVI), the Commonwealth of Dominica, Grenada, Monserrat, Saint Kitts and Nevis, Saint Lucia, and Saint Vincent and the Grenadines.

To improve the MCO overall efficiency and ability to deliver, several ICT and Enterprise projects have been launched globally to streamline the management of digital and other assets. Of note the launch of Office 365 and SharePoint which form the basis of the new Digital Workplace.

Purpose and Objective:

UNDP Barbados and the Eastern Caribbean has made a strategic shift to the use of ICTs to improve operations, accelerate programming, and inform results-based management. However, this requires additional ICT support and staff training to mobilize resources and prepare staff to leverage the new platforms.

Learning Opportunity

The UNDP Internship Programme offers qualified and eligible candidates at Country Office (CO) level the unique opportunity to acquire direct practical experience in UNDP’s work and the United Nations system under the direct guidance of experienced professionals.

The intern will have the opportunity to contribute and bring a unique perspective to UNDP’s works while gaining experience in working within the MCO by providing support as follows:

• Digital platform services and cloud-based network infrastructure services
• Maintain and support in connectivity monitoring
• Work with Microsoft SharePoint applications, design intranet pages to share information with the MCO colleagues.
• Support colleagues in administrative assignments and other ad hoc duties.

Duties and Responsibilities

Key Assignments and Tasks:

The intern will work with the Operations Team and ICT Assistant to:

• Provide one on one staff training on fixing minor troubleshooting issues.
• Provide guided group tutorials on the use of innovative technologies
  • Microsoft For Office 365 applications
  • Enterprise Content Management (ECM) via (SharePoint Online)
• Provide ICT support to both the project and Operations teams
• Test system configuration scenarios
• Assist ICT with the installation and upgrade of new equipment and technologies

Competencies

Corporate competencies:

• Demonstrates integrity by modelling the UN’s values and ethical standards
• Promotes the vision, mission, and strategic goals of UNDP
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

OPERATIONAL EFFECTIVENESS

• Ability to perform a variety of repetitive and routine tasks and duties related to ICT
• Ability to organize and complete multiple tasks by establishing priorities
• Ability to review data, identify and adjust discrepancies
• Ability to handle a large volume of work possibly under time constraints
• Knowledge of office software applications relating to Microsoft Office 365 Enterprise Content Management (ECM) via (SharePoint Online), as required
• Ability to operate and maintain a variety of computer systems, mobile phones, tablets, printers, copiers, projectors, audio/video conferencing equipment, and office equipment in order to provide efficient delivery of service

MANAGING DATA

• Collects and compiles data with speed and accuracy identifying what is relevant and discarding what is not, records it in an accessible manner and maintains data bases
• Thoroughly and methodically collects, verifies and records data demonstrating attention to detail and identifying and correcting errors on own initiative
• Transmits file data; creates and generate queries, reports and documents utilizing databases, spreadsheets, communications and other software packages with speed and accuracy
• Interprets data, draws conclusions and/or identifies patterns which support the work of others

MANAGING DOCUMENTS, CORRESPONDENCE AND REPORTS

• Creates, edits and presents information (queries, reports, documents) in visually pleasing, clear and presentable formats such as tables, forms, presentations, and reports using advanced word processing and presentation functions and basic database and spreadsheet software, including SharePoint and Excel
• Possess strong written and communication skills (English)
• Ensures correspondence, reports and documents comply with established UN standards
• Ability to produce accurate and well documented records conforming to the required standard

PLANNING, ORGANIZING AND MULTI-TASKING

• Organises and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships
• Plans, coordinates and organizes workload while remaining aware of changing priorities and competing deadlines
• Demonstrates ability to quickly shift from one task to another to meet multiple support needs
• Establishes, builds and maintains effective working relationships with staff and clients to facilitate the provision of support

Required Skills and Experience

Academic/Education Prerequisites:

Candidates must meet the following academic qualifications:

• Be presently enrolled in a Bachelor’s or Master’s degree programme in Business Applications, Computer Science, Information Technology ore similar degree programme, OR
• Have graduated no more than 24 months ago from a Bachelor’s or Master’s degree programme in Business Applications, Computer Science, Information Technology or similar degree

Professional Requirements/Required Experience:

Applicants are not required to have professional work experience for participation in the programme, however, they are expected to have the following skills:

• Knowledge of Microsoft Windows 10 and basic troubleshooting experience
• Knowledge of computer hardware (chipsets, memory requirements, etc)
• Excellent written and oral communication skills
• Hands on experience with either Google Android or Apple iOS devices
• Experience with basic network management is an asset

• Ability to work well independently and collaboratively

  Language:

• Written and spoken proficiency in English is a prerequisite.

How to Apply

Applicants should send a cover letter, and a detailed Curriculum Vitae through the online portal.

The incumbent will be paid a monthly stipend based on the Barbados duty station rates published yearly by the OHR Policy and Compensation Unit. The stipend will be paid on a monthly basis and part-time internship arrangements are prorated accordingly.

In case an applicant is successfully selected, s/he will be requested to provide electronic versions of:

• letter from his/her university confirming current enrolment and graduation date
• letter of recommendation from a professor
• copy of his/her most recent school transcript
• copy of passport or National Identification card
• completed UNDP internship application form
• signed UNDP Internship Agreement
• Medical Certificate of Good Health
• Proof of medical insurance.

Kindly note the above documentation is required within one week after selection.