INFORMATION SYSTEMS OFFICER

Contract

This is a FS-6 contract. This kind of contract is known as Field Service. It usually requires 10 years of experience, depending on education. More about FS-6 contracts and their salaries.

Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

This position is located in the Service for Geospatial, Information and Telecommunication Technologies (SGITT) at UNGSC, Brindisi. The incumbent will report to the Chief Service & Information Security Management (SISM) Section.

Responsibilities The incumbent develops recommendations on systems and monitoring design to meet business requirements and implements projects in a timely and efficient manner. She/he develops creative approaches to problem resolution and interacts effectively with colleagues and users to persuade to accept systems recommendation, modifications, etc.

Within delegated authority, the Information Systems Officer will be responsible for the following duties:

• Plans and directs major information systems projects within the Network Control Center (NCC), monitoring the progress of the systems analysis, design, development, testing, and implementation of new, moderately complex systems, and/or, participate as a member of a team with responsibility for major components of the more complex systems;
• Manages the budget of the event monitoring team, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
• Develops technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
• Develops and recommends strategies to implement global information systems projects originating out of SISM;
• Develops, implements, and monitors information systems standards, guidelines and procedures;
• Develops detailed systems and other functional specifications and user documentation for the system as required.
• Provides specialized advice to users, analyzing users' requirements and translating these into new monitoring systems; determines application systems integration and linkage issues;
• Maintains, upgrades, or enhances existing user systems; troubleshoots and provides continuing support, including resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
• Develops training materials, operating and user manuals; trains staff in assigned systems;
• Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible.
• Researches, analyses and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc;
• Provides professional leadership and work direction for the team, develops the yearly work plan, mentors, and supervises and provide guidance to the personnel of the team.

Internetworking & Infrastructure

• Leads the team in the monitoring of internetworking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment.
• Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness.
• Responsible for the proper implementation of backup and recovery procedures.
• Maintains a regular review of the network resources access control, data security, and server and data stores security systems.
• Ensures all information security systems are properly configured and maintained.
• Oversees the user access control for network resources and overall network security.
• Handles all aspects of contract administration including the establishment of service level agreements with suppliers.

Perform other related duties as required.

Competencies Professionalism: Knowledge of the management, design, implementation and maintenance of complex information and telecommunications systems and services; strong knowledge in the area of system monitoring. Ability to organize and manage diverse and cross-functional groups, across geographically dispersed locations to develop and oversee large centralized or decentralized institutional systems and services; conceptual and strategic analytical capacity to understand information and telecommunications systems, service management processes, business operational issues so as to thoroughly analyze and evaluate critical ICT monitoring requirements. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches tasks to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

Education High school diploma or equivalent is required.

Job - Specific Qualification ITIL 4.0 specialist or ITIL 3.0 intermediate certification is desirable

ISO20000 certification is desirable

BRM certification is desirable

Foundation Cloud Azure or AWS certification is desirable.

Work Experience At least ten (10) years of progressively responsible experience in Information Systems and Technology, Telecommunications, or related area is required. The minimum of relevant experience is reduced to five (5) years for candidates who posses a first level University degree.

Experience in managing and overseeing large centralized and globally distributed institutional systems or IT Services is desirable.

Experience in the United Nations common system or similar international organizations is desirable.

Experience in budget, staffing, performance management, reporting or related area is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice This position is open for recruitment for an initial period of one year and may be subject to extension. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.