Information Management Officer

Volunteering Admin Finance & Economy

Overview

Support the OCOS with information management strategies and systems.

You have:

• Fluent written and spoken English and working level of French is required
• Experience in developing and managing databases and in using data visualization tools
• Demonstrated understanding of UN Peacekeeping Operations and the UN system is a strong asset
• Ability to live and work in difficult and harsh conditions of developing countries is essential
• Strong orientation towards client service and communication

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Assignment is with family (KINSHASA)

Until 30 June 2025, pending budget approval confirmation.

The Information Management Officer will contribute to the efficiency and effectiveness of the Office of the Chief of Staff (OCOS) by supporting the development and implementation of an information management strategy and system, with a focus on managing information flows; decision-making, implementation, and follow-through; policy development; and records man-agement and archiving.

Reporting to the Special Assistant in the Office of the Chief of Staff (OCOS), and in close coordination with the front office and the Policy and Best Practices Officer, the UN Volunteer will undertake the following tasks:

• Assist in the identification and prioritization of objectives as they relate to OCOS infor-mation needs; develop and manage information processes, tools and products to meet these needs. • Develop or update an information management strategy for OCOS based on the identi-fied objectives. • Develop and maintain OCOS internal information systems designed to facilitate docu-ment processing, classification, archiving and storage. • Manage internal information flows, ensuring the proper routing of information or docu-ments from a central point within OCOS to the appropriate recipient(s); manage the OCOS generic email account, including by routinely monitoring incoming mail and for-warding messages for information/action to those responsible/assigned; and archiving as required. • Manage an online tool to ensure all Mission components take action on assigned tasks, as directed by the Mission Leadership, including by inputing information, coordinating be-tween relevant components, tracking action and bringing relevant issues to the Special Assistants to the Chief of Staff. • Identify appropriate mechanisms for data/information collection, processing, analysis and dissemination, to address coordination and information needs. • Support the dissemination of information, knowledge products and strategic planning through data visualization. • Based on data analysis and follow-up on Leadership decisions be a driver for change. • Support OCOS in developing and updating policy and guidance documents related to the work of the OCOS Pillar that are relevant, coherent and consistent with applicable policies and regulations of the Organization. • Provide technical and substantive support to the OCOS team including to the front Office and the Policy and Best Practices Officer. • Collaborate with the Mission’s Information Management Unit, as required. • Provide backstopping administrative support to OCOS, as required. • Support OCOS in any other functions as required. • When overseeing the work of national staff or (non-)governmental counterparts, including Implementing Partners (IPs), the incumbent is strongly encouraged to set aside dedicated time for capacity development through coaching, mentoring and formal and on-the-job training. • Any other related duties as requested by the supervisor.

Client Orientation, Communication, Integrity, Planning and Organizing, Professionalism, Working in Teams

Role related to coordination or information management. Experience in developing and managing databases and in using data visualization tools. Demonstrated understanding of UN Peacekeeping Operations and the UN system is a strong asset. Experience in developing countries is also an asset.

Fluent written and spoken English and working level of French is required

The Democratic Republic of Congo is the third largest country in Africa, and as a result is quite diverse.

Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential.

Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative.

All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma.

Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis.

The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad.

In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unv.org