Information Communication Technology (ICT) Assistant, GS-5, Cox’s Bazar, Bangladesh #541275 (only for Bangladeshi nationals)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation

The UNICEF Cox’s Bazar field office which is under the UNICEF Bangladesh Country office (BCO) is providing vital humanitarian and emergency response services to the L3 Rohingya emergency. Currently it is estimated that about 1.3 million Rohingya Refugees live in the camps in Cox’s Bazar. UNICEF Cox’s Bazar field office has a staff compliment of over 150 staff members, most of them new to UNICEF, as well as standby partners, consultants and UNVs. In addition to responding to the Rohingya emergency, UNICEF Cox’s Bazar is also implementing regular developmental programmes in the host communities within the 8 Upazzilas of Cox’s Bazar district.

How can you make a difference?

Within this context, the Information and Communications Technology (ICT) Assistant is expected to undertake procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Major duties and responsibilities:

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Good communication skill, both verbal and written.
• Able to work effectively in an international and multi-cultural environment, with sensitivity and respect for diversity.
• Fluency in English is required. Knowledge of another UN language or local language of the duty station is considered as an asset.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

The UNICEF competencies required for this post are listed below.

• Nurtures, Leads and Manages People (2)
• Demonstrates Self Awareness and Ethical Awareness (3)
• Works Collaboratively with others (3)
• Builds and Maintains Partnerships (3)
• Innovates and Embraces Change (3)
• Thinks and Acts Strategically (3)
• Drives to achieve impactful results (3)
• Manages ambiguity and complexity (3)

Functional Competencies:

• Analyzing (II)
• Learning and Researching (II)
• Planning and organizing (II)
• Following Instructions and Procedures (II)

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles.

All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

*UNICEF does not charge a fee at any stage of the recruitment process.

*Internal candidates may be given preference over external candidates. The term "Internal" refers to all personnel with an ongoing employment relationship with UNICEF, including staff members on a continuing, fixed term and temporary appointment, individual contractors and full-time time-based consultants, and UNV.

*Only shortlisted candidates will be contacted and advance to the next stage of the selection process.