Information Communication Technology Associate, GS6, FT, Cairo, Egypt - Nationals only (Internals and Externals)

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Care.

How can you make a difference?

Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Summary of key results:

The ICT Associate will perform a full range of procedural activities in support of ICT to ensure effective communications with clients.

The ICT Associate will be providing first-level support of receiving, processing, and logging service requests, managing lifecycle of assigned ICT incidents in service management tool.

Providing support in conferencing with ICT and audiovisual equipment, maintaining and updating files (electronic and paper) and internal databases and ICT inventory, manuals and other documentation.

Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

Assisting in routine operation and monitoring of server systems, Providing second-level user support/troubleshooting.

Enabling continuous operation of ICT infrastructure and accessibility to ICT services and solutions

Assisting in the generation of computer reports, providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset.

A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Experience of MS Power Platforms (mainly PowerApps, Power BI and Power Automate) is an advantage.

Practical experience and working knowledge of various computer platforms and applications is required.

MCSE and Engineering Cisco Meraki Solutions Part 1 (ECMS1)/ CCNA Certificates will be considered as an asset.

Fluency in Arabic and English is required.

Specific Technical Knowledge Required:

Previous Relevant Work Experience with UN

Strong communication skills

Demonstrated problem solving skills

Takes responsibility to respond to service needs promptly and proactively.

Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.

Ability to handle work quickly and accurately under time constraints.

Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

Core Competencies: Demonstrates Self Awareness and Ethical Awareness, Works Collaboratively with others, Builds and Maintains Partnerships, Innovates and Embraces Change, Thinks and Acts Strategically, Drive to achieve impactful results, Manages ambiguity and complexity.

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to promote the protection and safeguarding of all children.

Remarks:

This Vacancy announcement is open to all internals and Externals.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

“UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/”.

“UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable [underrepresented demographic group, e.g. women from programme countries -or male candidates-] will be prioritized.”

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.