ICT Officer

Volunteering IT & Telecom

Overview

Manage and support ICT operations in Country Office.

You have:

• In management of ICT functions in an international organization or an international agency in a field location
• Proven experience in engaging with stakeholders to understand business needs and translate to digital solutions
• Ability to design and implement digital innovations to improve business processes
• Hands on experience in planning, design, development, implementation, and maintenance of computer information systems
• Experience in managing risk, implementing and maintaining security controls, and responding to and recovering from cyber security incidents
• Experience in management and implementation of networks in multisite environments
• Demonstrated ability to supervise and train teams to work effectively and harmoniously
• Project management skills for efficient roll-out of IMT initiatives
• Demonstrated ability to communicate with business leaders and those with limited technical background effectively
• Knowledge of database management and data processing systems
• A certificate in project management (PMP or Prince2), Business Relationship Management, and/or IT service management (ITIL) is required
• Certificate in any of the following: Cisco Certified Network Associate (CCNA), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Certified; Microsoft 365 Fundamentals Certified is distinct advantage

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

The vacancy and selection process can be applied to fill similar vacancies within Middle East and North African Region of IOM. The International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and a related agency of the United Nations system. IOM’s mandate is to promote humane and orderly migration for the benefit of all, by providing services and advice to governments and migrants. The Organization works across a wide range of thematic areas including migration management, humanitarian assistance, migration health, labour mobility, and the use of data and technology to strengthen migration governance.

This United Nations Volunteers (UNV) assignment is part of IOM’s efforts to strengthen Information and Communication Technology systems that support operational efficiency, data-driven decision-making, and digital transformation across its global and country offices. The role will coordinate and support the implementation and standardization of ICT activities in the Country Office, ensuring that technological resources are effectively aligned with organizational and operational goals. The appointee will actively contribute to the development and execution of ICT-related projects, supervise the ICT team, and build strong relationships with key stakeholders, including during humanitarian emergencies. The position operates under the overall supervision of the Chief of Mission (CoM), with direct supervision from the Head of Resources Management (HRM), and close collaboration with the Regional Information Technology Officer and focal points for Wave Implementation.

• ICT UNIT MANAGEMENT AND TEAM SUPPORT • Manage ICT resource use within the Country office to support operational needs, including Wave implementation in consultation with the Regional IT Team, and change management staff at the regional level on IT and Wave tickets. • Support the alignment of ICT Unit’s activities with the broader organizational strategy.
  • Supervise the ICT support at country office level and conduct effective performance management and promote a cooperative work environment.

• SUPPORT ICT BUSINESS RELATIONSHIP MANAGEMENT
  • Coordinate with country office leadership and project managers to understand their needs. • Support in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations. • Represent IOM in discussions and initiatives with external stakeholders including UN country ICT working groups.

• MANAGE AND COORDINATE IMT OPERATIONS AND SERVICES • Manage and coordinate the ICT operations and services to align with mission goals and priorities and in compliance with established Service level Agreements (SLAs). • Facilitate the implementation of modern workspace solutions in the mission to enhance digital employee experience.
  • Identify and assess areas for improvement in ICT infrastructure and solutions and advise management in implementing these improvements. • Support the efficient procurement and provision of ICT-related equipment, supplies, and services to meet business requirements.

• IMPLEMENTATION OF COUNTRY OFFICE CYBER SECURITY PROGRAM • Respond promptly to information security incidents, mitigate risks and escalate complex issues to the relevant specialist teams/units for resolution. • Coordinate with the HQ ICT information Security unit to support the roll out of cyber security efforts. • Support the mission to comply with internal and relevant external cyber security regulations, requirements and standards.
  • Maintain relevant ICT records and documentation.

• DATA MANAGEMENT AND DIGITAL INNOVATION • Develop and maintain data systems and analytic reports, ensuring data accuracy and insights to support data-driven decision-making. • Support in the implementation and evaluation of digital innovation initiatives • Promote creativity and innovative digital solutions and adoption of technology to serve IOM operations.

• ADDITIONAL RESPONSIBILITIES
  • Perform such other relevant duties as may be assigned.

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
• Teamwork;
• Delivering results;
• Managing and sharing knowledge;
• Accountability;
• Communication;
• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others;
• Building Trust;
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

in management of ICT functions in an international organization or an international agency in a field location • Proven experience in engaging with stakeholders to understand business needs and translate to digital solutions. • Ability to design and implement digital innovations to improve business processes. • Hands on experience in planning, design, development, implementation, and maintenance of computer information systems. • Experience in managing risk, implementing and maintaining security controls, and responding to and recovering from cyber security incidents. • Experience in management and implementation of networks in multisite environments

• SKILLS:- • Demonstrated ability to supervise and train teams to work effectively and harmoniously. • Project management skills for efficient roll-out of IMT initiatives • Demonstrated ability to communicate with business leaders and those with limited technical background effectively. • Knowledge of database management and data processing systems. • Demonstrated ability to handle confidential data in a professional, responsible and mature manner. • Advanced knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps, Antivirus Software, and utilities. • A certificate in project management (PMP or Prince2), Business Relationship Management, and\or IT service management (ITIL) is required. • Certificate in any of the following: Cisco Certified Network Associate (CCNA), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Certified; Microsoft 365 Fundamentals Certified is distinct advantage.

Cairo, Egypt is a family duty station with a wide range of services (health, education and leisure) and good living conditions. It has long been a center of the region’s political and cultural life, with high levels of tourism. Like other similar cities, Cairo offers good quality of life in terms of access to shopping centers, banks, medical services, educational facilities, cultural events, etc. The Arab Republic of Egypt has a unique geographical position in Northeast Africa, at the crossroads of Europe and Asia, on the Mediterranean and Red Sea, and its connection to Sub Saharan Africa through the Nile Valley. UN International Specialist Volunteer gets the following package: • Volunteer Living Allowance (around USD 2,437.4 /Month) • Entry Lump-Sum = USD 4000 (one-time payment) • Exit Lump-Sum upon completion of contract. • Medical and life Insurance premium/Cigna (100%) and dependents policy. • Access to UNV E-Campus for training and learning including access to LinkedIn learning. Further entitlements and information available at: https://www.unv.org/volunteer-your-country-conditions-service.

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Potential interview questions

Added 7 months ago - Updated 7 months ago - Source: unv.org