Information and Communications Technology (ICT) Associate, fixed-term appointment, GS-6, Nur-Sultan duty station (open to Kazakhstan nationals only)

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Application deadline 2 years ago: Wednesday 20 Oct 2021 at 17:55 UTC

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Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Information and Communications Technology (ICT) Associate, fixed-term appointment, GS-6, post #21500, Nur-Sultan duty station (open to Kazakhstan nationals only)

Position Level: GS-6 Contract Type: fixed-term appointment Duty Station: Nur-Sultan Duration: full-time, office-based

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, technology

Background

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

For more than two decades, UNICEF has been working closely with the national government, local representatives and civil society to improve the situation of children in Kazakhstan, ensuring equal access to quality social services, and primarily, healthcare and education.

https://www.youtube.com/watch?time_continue=1&v=E1xkXZs0cAQ

How can you make a difference?

The purpose of the job: Under the supervision and guidance of the supervisor, Information and Communications Technology (ICT) Associate performs procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Duties and responsibilities

The work of ICT Associate impacts on the delivery of routine ICT administration activities that are closely interrelated with the work of other members of the ICT team to which assigned. The work performed affects not only the functionality of fundamental ICT systems, but also the operational efficiency of staff throughout the organization. Indirectly his/her work impacts on delivery of organization-wide programmes. ICT Associate also play a key role in providing ICT customer service support (second level) and minimal troubleshooting tasks. The incumbents are routinely involved in working closely with colleagues in ICT on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services. These relationships are important to ensure that (a) client needs are met expeditiously, (b) ICT systems are functioning as designed and (c) UNICEF’s staff are kept aware of new software releases, tools and equipment.

General ICT / Office Support: ICT Associate at this level performs a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests. • Managing lifecycle of ICT incidents assigned to him/her in service management tool. • Providing support in conferencing with ICT and audiovisual equipment as and when requested. • Creating and assigning work orders. • Maintaining and updating files (electronic and paper) and internal databases. • Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration:

ICT Associate is accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. • Assisting in routine operation and monitoring of server systems. • Providing second-level user support/troubleshooting. • Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary. • Performing backups of servers following standard backup procedures. • Assisting in the generation of computer reports. • Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

• Education: Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset. • Work Experience: - A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. - Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. - Practical experience in providing technical and business Customer Support and Services is required. - Practical experience and working knowledge of various computer platforms and applications is required. • Language Proficiency: Fluency in English and Russian is required. Fluency in Kazakh would be an asset. • Competency Profile: a) Core Values: • Care • Respect • Integrity • Trust • Accountability b) Core competencies: • Demonstrates Self Awareness and Ethical Awareness (1) • Works Collaboratively with others (1) • Builds and Maintains Partnerships (1) • Innovates and Embraces Change (1) • Thinks and Acts Strategically (1) • Drive to achieve impactful results (1) • Manages ambiguity and complexity (1) с) Skills: • Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications. • Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment. • Ability to understand data and effectively use office technology systems for its input and extraction. • Ability to provide on-the-job orientation to clients. • Takes responsibility to respond to service needs promptly and proactively. • Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. • Ability to handle work quickly and accurately under time constraints. • Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.

For every Child, you demonstrate… UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability (https://www.unicef.org/about/unicef-culture)

View our core competencies framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

Remarks: • Only shortlisted candidates will be contacted and advance to the next stage of the selection process. • UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. • UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Added 2 years ago - Updated 2 years ago - Source: unicef.org