Information and Communication Technology Assistant

Volunteering Admin IT & Telecom Security

Overview

Assist in ICT policies implementation and provide technical support to end users.

You have:

• Experience at the national and/or international level in network administration, support management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications
• Relevant certifications in hardware and software management and application required, including Microsoft Certified Profession (MCP)
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP
• Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
• Some experience in client support, such as a Help Desk or User Support Unit
• Excellent oral and written skills; excellent drafting, formulation, reporting skills
• Ability to work and adapt professionally and effectively in a challenging environment, ability to work effectively in a multicultural team of international and national personnel
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s new strategic plan (2022-2025), focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction. UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results. The ICT Assistant is located in the Maputo Office and reports directly to the ICT Associate, under the overall guidance of the International Operation Manager. The ICT Assistant assists in the implementation of ICT policies and standards, provides ICT and administrative support services and daily technical support to end users. The Information and Communication Technology Assistant will assist the ICT Associate in the management of the organization’s resources, assisting in implementing ICT standards and applications, managing data, information and workflow. S/he will provide ICT and administrative support services and daily technical support to CO staff.

• Assist in the effectiveness functioning of CO hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention; • Assist the ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards; • Supporting networks administration, including the establishment of offsite backup, backup logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access; • Assisting in providing administrative support by managing software, hardware and parts, including the maintenance of an up to date inventory; maintaining CO databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required. • Assisting in securing the operation of satellite phones in use at the Country Office, providing administrative support for having them accounted for, for this keeping updated the database of equipment, training staff in their use. Timely update on services/SIMS to expire, so as to prevent interruption of operation of phones put into service. Monthly verification of condition of equipment and reporting to International Operations Manager on inventory, condition of equipment and credit available. • Assist with an up-to-date inventory of ICT-related software and hardware. • Assist on keeping statistics of services provided by the ICT area. • Assist the asset focal person to ensure that Inventory DB records for ICT equipment are accurate.

Results/Expected Output:

As active UNFPA team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNFPA and its beneficiaries in the accomplishment of her/his functions, including: ● Full compliance of administrative activities with UN/UNFPA rules, regulations, policies and strategies; implementation of the effective internal control, proper design and functioning of a client oriented management system; ● Analysis of requirements and synthesis of proposal for cost saving and reduction strategies; ● All hospitality/catering/travel/administrative activities are properly organized and take place with complaints as less as possible and measures are taken to ensure they are solved within an acceptable time; ● Support logistics and administrative associate in managing UNFPA country office, ensuring smooth functioning of operations.

Functional Competencies: • Managing the organization’s resources • Developing ICT standards and applications • Managing data, information and work flow

Values: • Exemplifying integrity • Demonstrating commitment to UNFPA and the UN system • Embracing cultural diversity • Embracing change

Core Competencies: • Achieving results • Being accountable • Developing and applying professional expertise/ business acumen • Thinking analytically and strategically • Working in teams/ managing ourselves and our relationships • Communicating for impact

Furthermore, UN Volunteers are required to: ● Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD); ● Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; ● Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; ● Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; ● Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; ● Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

• Experience at the national and/or international level in network administration, support management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications; • Relevant certifications in hardware and software management and application required, including Microsoft Certified Profession (MCP); • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP; • Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems; • Some experience in client support, such s, a Help Desk or User Support Unit; • Experience working in the UN or other international development organization is an asset; • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in ICT volunteerism as a mechanism for durable development, and the UN System.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in Maputo. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions. Conditions of Service for national UN Volunteers

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Potential interview questions

Added 9 months ago - Updated 8 months ago - Source: unv.org