Information and Communication Technology Assistant

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s new strategic plan (2022-2025), focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction. UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.The ICT Assistant is located in the Maputo Office and reports directly to the ICT Associate, under the overall guidance of the International Operation Manager. The ICT Assistant assists in the implementation of ICT policies and standards, provides ICT and administrative support services and daily technical support to end users.

Assist in the effectiveness functioning of CO hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention; • Assist the ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards; • Supporting networks administration, including the establishment of offsite backup, backup logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access; • Assisting in providing administrative support by managing software, hardware and parts, including the maintenance of an up-to-date inventory; maintaining CO databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required. • Assisting in securing the operation of satellite phones in use at the Country Office, providing administrative support for having them accounted for, for this keeping updated the database of equipment, training staff in their use. Timely update on services/SIMS to expire, so as to prevent interruption of operation of phones put into service. Monthly verification of condition of equipment and reporting to International Operations Manager on inventory, condition of equipment and credit available. • Assist with an up-to-date inventory of ICT-related software and hardware. • Assist on keeping statistics of services provided by the ICT area. • Assist the asset focal person to ensure that ATLAS records for ICT equipment are accurate Functional Competencies: • Managing the organization’s resources • Developing ICT standards and applications • Managing data, information and workflow

Functional Competencies: • Managing the organization’s resources • Developing ICT standards and applications • Managing data, information and work flow Values ● Exemplifying integrity ● Demonstrating commitment to UNFPA and the UN system ● Embracing cultural diversity ● Embracing change Core Competencies: ● Achieving results ● Being accountable ● Developing and applying professional expertise/ business acumen ● Thinking analytically and strategically ● Working in teams/ managing

network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.  Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP.  Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.  Some experience in client support, such as, a Help Desk or User Support Unit.

Mozambique has a total population of about 25 million people and is located on the southeast coast of Africa. To the East, is the Indian Ocean, Tanzania, Malawi and Zambia is to the north, to the west is Zimbabwe and South Africa and to the South, Swaziland and South Africa. The total area of Mozambique is 799 380 Km square from North to South. It is tropical hot and humid. The hottest and wettest months in Maputo are December to February, when the average daily minimum temperatures are around 22°c and the average daily highs of 30°c. The rain season is between October and April. Winters (June to August) are mild with the average daily temperature ranging from 13°c to 24°c. Basic health facilities and food are available everywhere. The security situation is reliable but a lot of precaution is needed at the same time. Communication and transport services are available at various costs. Regarding accommodation and food, houses and apartments can be rented from US$ 1,000 to US$ 1,500 per month and meals at the restaurant cost between US$ 10 and US$ 30. Food, house hold commodities and clothing can be found in shops and local markets at reasonable prices. An entry visa is required for all travelers and must be obtained from Mozambican Embassy prior to travelling. The metical is the local currency and exchange rate stands at USD 1 equivalent to about 34 meticais (MZM) as per April, 2015. Commercial banks are operational in the country and Visa cards are accepted in very limited hotels. Maputo is categorized as a family duty station offering a variety of different accommodation options. It has a vibrant international community whilst also providing excellent opportunities to work in a national, Mozambican context.