Individual Contractor – Knowledge Management Support, UNICEF East Asia and Pacific Regional Office (EAPRO), Bangkok, Thailand

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Application deadline 2 months ago: Tuesday 15 Nov 2022 at 16:55 UTC

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This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region. This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

  • survival – to basic healthcare, peace and security;
  • development – to a good education, a loving home and adequate nutrition;
  • protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
  • participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The Programme and Planning Section, UNICEF East Asia Pacific Regional Office (EAPRO) is seeking an individual consultant to provide standardized support to country offices for prioritized KM approaches, improve the EAPRO digital workspace and the use of digital tools, and support the development and maintenance of the Asia Pacific KM platform as well as UNICEF external KM hub.

Work Assignments:

1. Ensure that the Regional Office and Country Offices have access to, and guidance in, rolling out effective KM approaches that can be customized according to their needs

  • Update country offices and regional office needs for KM support (CO component to be done based on CO requests);
  • Provide support to the roll out and implementation of the global and regional KM strategy;
  • Develop guidance for country offices on support for SharePoint and other knowledge sharing platforms;
  • Maintain one stop shop of internal guidance and approaches on EAPRO SharePoint.

2. Support capacity building and promote utilization of knowledge management, including digital tools to implement effective KM strategy

  • Support on-demand capacity building of RO and COs on KM tools and data visualization work with RO and COs to promote the utilization of digital workspace, including by organizing KM sharing webinars, virtual orientations, hands on support.

3. Enhance digital workplace tools to support effective KM

  • Building on the existing work done in EAPRO and based on the KM needs of the office, the consultant will finalize the design of the digital site ensuring to take advantage of the full capabilities of the system to increase information managements in the office.

4. Develop professional data visualization through Power BI, as well as static graphic dashboards and infogram, to be used in Drupal, SharePoint or other digital platforms, to increase the dissemination of evidence generation and analysis of children rights in the region, amongst others

  • Develop and maintain digital data dashboards in support of planning, monitoring and programming work, to disseminate evidence and support analysis.

5. Develop, support use and maintain of external knowledge sharing platform/s for partners and relevant practitioners to easily access UNICEF knowledge products and engagement.

  • Support content management and support any adjustment to the content and design of the UN-wide Regional Asia Pacific Knowledge Management Hub;
  • Support content management and external UNICEF knowledge exchange platform;
  • Support the migration of content and updating of knowledge resources available through the external website of UNICEF EAPRO.

Work Schedule and Deliverables:

Outputs

Deliverables

Delivery date 2023

1. Regional Office and Country Offices have access to, and guidance in, rolling out effective KM approaches that can be customized according to their needs.

KM guidance and approaches

Consolidate and analyze KM needs related CO requests for 2023

March

Update support KM needs for EAPRO, in coordination with the KM taskforce

March- June

Provide support to the priorities of the regional KM strategy

Monthly

Develop template for SharePoint and Workflow

February – August

Maintain one stop shop of internal guidance and approaches on EAPRO SharePoint

Monthly

2. Provide Regional Office and Country Office staff with the knowledge and skills needed to implement KM effectively;

Capacity development for modern SharePoint

Support on-demand capacity building of RO and CO on KM tools and data visualization work with RO and CO

Monthly

KM capacity building series

Based on RO and CO needs assessment update and in coordination with the internal KM working group and assessed capacity building needs

March – September

Support to documentation and knowledge sharing

Support development of KM products/documentations – including good practices, lessons learned, and digest of key information

January – December

Support for integration of KM

Provide orientation/webinars on KM, tools and information management to EAPRO and COs staff

February - November

3. Enhance digital workplace tools to support effective KM and promotion of their use.

Review site content structure of EAPRO SharePoint

Assess current EAPRO SharePoint content structure and use

March – April

RO SharePoint content management

In consultation with RO sections, support the update and management of SharePoint sites

May – December

Support automatization workflow

Develop management automation tools to simplify and bring efficiency to office workflow

March - December

4. Develop professional data visualization through Power BI, as well as static graphic dashboards and infogram, to be used in Drupal, SharePoint or other digital platforms, to increase the dissemination of evidence generation and analysis of children rights in the region, amongst others

Develop and review digital data dashboard

Development and design of Power BI and Tableau dashboards for data visualization in support of programming

March - December

Review and update digital dashboards

Based on review, consultation with relevant RO sections, support the update and management of digital dashboard content

Monthly

5. Development of external knowledge platform for partners and relevant practitioners to easily access UNICEF knowledge products and engagement.

External UNICEF KM

Support to development and operationalization of UNICEF external sharing platform

January – May

Support sections to stock take knowledge products for external sharing, including for the Asia Pacific KM Hub and UNICEF external sharing platform

April – December

UN KM Hub

Provide technical support and system maintenance

January – December

Coordinate with moderators and administrators from agencies on content provision and management

January – December

Monitor user feedback and adjust content and design accordingly

Monthly

End Product(s):

I. Maintain UNDS Regional Asia Pacific KM Hub

II. Provision of continue technical support to enhance the UNICEF EAPRO and EAP Internal and External KM sharing platforms

III. Optimal use of digital tools and creation of digital data dashboard to automatize harvest of information and visualize substantive content

Duration of Contract: 11.5 months from 16 January 2023 to 31 December 2023

Official Travel: The post is based in Bangkok with reporting to UNICEF EAPRO, possible travel in the region is envisioned.

Work Location:

The following general conditions shall apply:

• Workstation: based in Bangkok with reporting to UNICEF EAPRO

• Consultant to use their laptop and other necessary infrastructure/equipment

To qualify as an advocate for every child you will have…

Education and Work:

• Advanced university degree in social sciences, education or other related field;

• At least 2 years of work experience in web design with very good knowledge and understanding of the key elements, including visual communication, digital arts and design, multimedia production, Web application programming and publishing, interactivity and usability testing.

• Demonstrated working experience with commercial and emerging reporting tools and technologies (e.g. Power BI, Tableau, etc.) is required.

Development Skills:

• Strong data visualization skills and working knowledge of data analysis are required.

• Proven experience on coding designs, creating web content and designing ready for publishing.

• Excellent understanding of HTML, CSS or other techniques and familiarity with database technologies, including PHP and MySQL.

• Capacity to create web pages using Javascript and Flash.

• Knowledge and expertise on using Microsoft 356 suit tools - SharePoint, Power BI, Team Collaboration Software Tools

Optimization skills

The consultant must have technical expertise to:

• Ensure the Regional KM hub/site ranks well on search engines and attracts higher numbers of visitors, the consultant must be familiar with search engine optimization techniques.

• Work with content providers to ensure they supply high-quality, original content that reflects popular search terms.

• Ensure that their designs are easy for search engines to navigate and index.

• Use of SharePoint applications and designs that will enhance effective and efficient user experience.

Other Experience

The appropriate consultant should have:

• Experience in coordinating and liaising with partner organizations and UN agencies;

• Strong analytical skills and proficiency in writing in English;

• A high level of organizational and coordination skills;

• An excellent command of the English language – both written and oral;

• Ability to produce quality work within stipulated deadlines;

• Highly developed communication skills;

• Motivated and has the ability to work independently as well as in a team environment.

Interested candidates are requested to submit CV, full contact information of minimum 3 references, availability, and proposed monthly professional fee in USD by 15 November 2022****.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability (CRITA) and core competencies in Communication, Working with People, and Drive for Results.

To view our competency framework, please visit here.

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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to promote the protection and safeguarding of all children.

Added 2 months ago - Updated 2 months ago - Source: unicef.org