IMT Assistant (Systems Administration)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Objectives of the programme

The Department of Administration and Finance provides region-wide support on the full range of administrative, financial, Information Technology, personnel, and procurement matters. The Information Technology and Communications unit provides oversight and support to Country Offices in the region on all ICT matters, to ensure that all staff members in the region have timely access to information systems in a reliable manner for the effective programme management within the WHO offices in the SEA regional and country offices. The ICT unit also provides advice and support to member states with regards to ICT aspects of national health programmes.

Description of duties

Under the supervision of the ICT Infrastructure &Customer Services Lead and overall guidance of the Information Technology Officer, P.2, the incumbent will perform the following duties:

• IT Platforms Operations at the Regional Office and Country Offices:
  • Assist in the implementation, integration and ongoing administration of IT infrastructure in line with WHO ICT standards.
  • Assist in the administration of the servers including Windows operating systems environment, server's virtualization and O365 administration.
  • Support performance management and usability of IT platforms and hosting environment for other applications.
  • Provide installation and troubleshooting support to Country offices related to IT platform services.
  • Assist in monitoring operation and in administration of platforms systems and take actions to ensure systems availability, security, and integrity; contribute to development and reporting of key performance indicators.
  • Contribute to implementation of ICT Disaster Recovery plans for Regional office and Country offices.
  • Contribute to the management of Data Centre and associated ICT facilities in order to render high up time of ICT infrastructure, technically liaise with external vendors and service providers for timely rectification of any related problems.
• Support efficient Service Delivery and Configuration Management:
  • Administration of WHO Identity Self Service (IDSS) in SEAR to provide support in management of user profiles in IDSS/Active Directory.
  • Assist in implementation and ongoing compliance to Information Technology Infrastructure Library (ITIL) standards for efficient service delivery.
  • Assist in maintaining checklists, procedures and processes for effective ICT infrastructure support and service delivery.
  • Support as technical Interface and escalation point for ICT Service Desk and provide second level support.
  • Document and maintain configuration and communication related to Data Centre and ICT infrastructure and platforms environment
• Provide high level of security of SEARO's and WCOs ICT Infrastructure and its compliance with WHO IT Standards. Also assist in reliable operation of ICT Infrastructure in SEAR.
  • Support in maintaining the security and integrity of SEAR's IT platforms and hosting environment and ensure its compliance with WHO IT Security Policy and Standards.
  • Assist in implementing ICT policies and Disaster Recovery plans for IT platforms at SEAR.
  • Assist in performing security assessments and in implementing systems hardening and security measures in accordance with industry best practices and WHO IT standards and guidelines and deploy patches and firmware upgrades in SEAR.
  • Regularly monitor completion of all daily backups in SEARO and in liaison with Country office ICT staff.
  • Regularly monitor and review security related events on servers and hosting environment and take necessary measures to prevent compromise of systems.
  • Serve as a backup for other team members in the ICT Infrastructure Services team in their absence.
  • Carry out any other duties relevant to the job, as required by the supervisor.

Required Qualifications

Education

Essential: Secondary School education supplemented by relevant courses in Information Technology. Microsoft Certifications in Windows server Administration, Information Technology Infrastructure Library (ITIL) Desirable: Certification in SAN storage, Certification in Microsoft, CISCO Certified

Experience

Essential: At least five years of experience in implementing and managing Server and storage Infrastructure, virtualization, Data Backup, Knowledge in implementing ITIL based service delivery and configuration management.

Desirable: Good knowledge of Cloud services. Experience in an UN organization, international organization, government, business, or professional office.

Skills

Extensive experience in implantation of servers & virtualization, Data storage & Backup solution, web hosting services, data centre administration. Strong knowledge of systems management, performance tuning and monitoring tools. Good knowledge of Information Technology Infrastructure Library (ITIL) framework. Strong team oriented interpersonal skills and sound analytical and problem-solving skills. Ability to meet deadlines and produce results, cope with constant work pressure, adapt to change in technology and move forward in a changing environment. Communicating in a credible and effective way, good presentation skills and ability to produce documentation and reports.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English

Desirable: Expert knowledge of Hindi

Remuneration

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at INR 935,497 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

Additional Information

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• For information on WHO's operations please visit: http://www.who.int.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion)are strongly encouraged to apply for WHO jobs.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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