ICT Technical Assistant Sudan-Nationals Only

IT & Telecom

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

The purpose of the assistant position is to support daily technical users in the entire spectrum of ICT operations at the NRC Sudan – Kosti Country office, under the supervision of the ICT Coordinator, ensure the delivery of the services on information systems and telecommunications to all staff.

Qualifications

• Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
• Good communication and interpersonal skills.
• Ability to keep up to date with modern trends in technology and match this with internal specifics.
• Possess cultural awareness and sensitivity.
• Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
• Ability to work independently and as part of a team.

Generic professional competencies:

• Experience from working in IT functions.

• Previous experience from working in networking and software and hardware maintenance.

• Documented results related to the position’s responsibilities.

Behavioural competencies:

• Planning and delivering results.
• Empowering and building trust.
• Communicating with impact and respect.

Responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Provide help desk support to all users on IT issues.
• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment’s.
• Preparation and release of ICT resources to authorized users as approved.
• Diagnosis and resolution of hardware, software or connectivity problems.
• Provide support to the office staff upon request in the use of systems and applications.
• Schedule regular computer-related service & maintenance.
• Setup internet connectivity for all staff as well as visitors.
• Performs other duties, as required or as requested by line manager.

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Added 4 hours ago - Updated 4 hours ago - Source: nrc.no