Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

The position of IT Support Technical Assistant is based in Ramallah, offers the chance to play a major role in supporting staff across the entire West Bank region. In addition to providing remote assistance to colleagues in various offices, there may also be occasional travel to sub-offices within West Bank.

We are seeking a candidate with a background in ICT (Whether through education or professional experience), to support staff with patience and clear communication, while also driving digital innovation within NRC team.

Qualifications

Generic Professional Competencies:

Experience from working as an ICT worker in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Working knowledge of English

Context/ Specific Skills, Knowledge and Experience:

Bachelor's degree in relevant field such as IT
Fluent Arabic and English, both written and verbal
Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
Strong organisational and team working skills.

What we Offer?

You will be working in an international and diverse organization with a dynamic atmosphere.
You will receive support and opportunities to expand your skills and enhance your expertise.
You will be working in our Office in Ramallah,
This position is Grade (04) Step (01). Salary & Benefits are based on West Bank Duty Station.
Reports to: Area Manager.
Recruiter: Recruitment Team
Contract Duration: 12 months renewable, based on the need of position, fund and performance.

E-mail: PS.Recruitment@nrc.no

If you are interested to apply for this position, please check the full Job Description: JD ICT Technical Assistant AO.pdf

Applications are only accepted if submitted through NRC website.

Applications won't be considered without a Resume and a Cover Letter in English.

For more information about NRC's work in Palestine, please check: https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Responsibilities

Generic Responsibilities:

Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the ICT portfolio according to plan of action
Promote and share ideas for improvement of the ICT function
Contribute to implementation of Safe and Inclusive Programming Minimum Standards across your area of work.

Specific Responsibilities:

Support new hires onboarding by preparing the ICT package, assets and required access.
Provide first-line support to staff for IT-related issues, including troubleshooting hardware and software problems.
Support managing the ICT devices in accordance with the ICT policies and procedures.
Manage daily telecommunication related requests and provide monthly analysis reports.
Support the inventory, installation, maintenance and the payment documentation of any new device, system or network equipment.
Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.

Apply now

Potential interview questions

Can you describe a time when you helped a colleague with an IT issue?	The interviewer wants to assess your problem-solving and communication skills when assisting others.	Explain the situation, the actions you took, and the positive outcome that followed.
How do you prioritize multiple IT requests from different staff members?	This assesses your organizational skills and ability to manage time effectively.	Pro members can see the explanation.
What steps would you take to onboard a new employee regarding IT resources?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a challenging IT problem you solved in your previous role.	Pro members can see the explanation.	Pro members can see the explanation.
How do you ensure effective communication with non-technical staff?	Pro members can see the explanation.	Pro members can see the explanation.