ICT Technical Assistant Nigeria Yola
Assist in the day-to-day implementation of ICT functions at the field level.
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Overview
Assist in the day-to-day implementation of ICT functions at the field level.
You have:
- Experience from working as a Support Function Officer in a humanitarian/recovery context
- Previous experience from working in complex and volatile contexts
- Good university degree from a reputable university
- Fluency in English both written and verbal
- High level competence in computer skills (Microsoft office Applications)
- Handling insecure environment
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
Contract
This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate ICT Technical Assistant to join our team in Yola, Adamawa State
Qualifications
Competencies
Generic professional competencies:
- Experience from working as a Support Function Officer in a humanitarian/recovery context
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Some knowledge of English
*Context/ Specific skills, knowledge and experience*****:
- Good university degree from a reputable university
- Knowledge about own leadership skills/profile
- Documented results related to the position’s responsibilities
- Fluency in English both written and verbal
- High level competence in computer skills (Microsoft office Applications)
Behavioral competencies
- Handling insecure environment
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
Responsibilities
Role and responsibilities
The purpose of the Technical Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Field level (MUBI Field Office) and other possible travel to another Area field office for support.
Generic responsibilities
- Adhere to NRC policies, tools, handbooks and guidelines
- Assist with the implementation of the ICT function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the ICT function
Maintain and ensure reliable internet connection in the Field Office.
Specific responsibilities
Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
- Ensures effective help desk coordination of all NRC Staff tickets, and proper assigning.
- Assist in the rollout of new software or hardware to all devices.
- Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
- Conduct awareness sessions and ICT training are when needed.
- Collaborate and report technical difficulty to the Area office ICT Officer
- Carry out any other technical task as assign by the Area Office ICT Officer
Potential interview questions
| Can you describe a situation where you had to troubleshoot a complex technical issue? | This question gauges your problem-solving and technical skills in real-world scenarios. | Provide a specific example detailing the issue, your approach to resolving it, and the outcome. |
| How do you prioritize tasks in a fast-paced and dynamic environment? | The interviewer seeks to understand your organizational skills and ability to manage pressure. | Pro members can see the explanation. |
| Describe a time when you had to assist someone with limited technical knowledge. How did you manage? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to ensure data security while managing ICT equipment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you share an idea you've implemented that improved the ICT function within your previous role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
nrc.no
