ICT Technical Assistant Iraq Duhok

Contract

This is a Professional contract, Grade 4 (NRC) contract. More about Professional contract, Grade 4 (NRC) contracts.

NRC is committed to our localization strategy including with respect to our workforce in Iraq, whenever possible NRC will recruit new staff from the local area of the program operations.

NRC will endeavor to hire staff that together represent the balance of diversity in the governorate of operations

Purpose of the role

The ICT Technical Assistant based in the Kurdistan Region Area Office -Duhok office is responsible for providing technical ICT support to the Kurdistan Region Area Office.

What you will do:

1. Adhere to NRC policies, tools, handbooks, and guidelines.
2. Assist a range of support with the implementation of the core competency portfolio according to the plan of action.
3. Implements independent procedures and activities within own function or core competency as delegated.
4. Responsible for organizing and delivery of tasks in line with priorities and standards.
5. Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, to be most effective in supporting the team.
6. Use initiative in day-to-day problem-solving in line with agreed procedures, priorities, and standards for the area of work.
7. Prepare and develop status reports as required by management.
8. Ensure proper filing of documents.
9. Promote and share ideas for improvement in your area of expertise.

Specifically, you will:

1. Ensure NRC all users abide by global NRC ICT policies and procedures.
2. Participate in the procurement processes of ICT equipment/software.
3. Updating ICT Inventory register and submitting to logistics most senior staff on a monthly basis.
4. Coordinating with the CO ICT Coordinator to get advice/instructions when needed.
5. Provide induction to newly hired staff for the Kurdistan Region Area Office.
6. Implement NRC’s ICT policies and guidelines at the office level.
7. Ensure system security.
8. Implement and update a data disaster recovery plan (backup).
9. Schedule computer-related services, maintenance, and license renewals.
10. Ensure installation and maintenance of protection services (anti-viruses and firewalls).
11. Facilitate creating NRC official mail ID for newly hired staff for the area office.
12. Providing regular training and instruction to all staff on the use of Office 365, Unit 4, DocuSign, Fresh service, and other NRC services.