ICT Support Assistant

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UNDP - United Nations Development Programme

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Application deadline 2 years ago: Wednesday 8 Dec 2021 at 00:00 UTC

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Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

The UNDP Tunisia Country Office is designed for highly qualified and motivated young professionals. The programme provides an opportunity to start a development career through "on the job' professional development that can be based on learning from UNDP’s programmes, policies, and operations. Training and learning will be part of the day-to-day activities under the UNDP CO.

This UNV assignment is part of UNDP initiative leader of the operations service Information and Communication Technologies in the UN House, the ICT Support Assistant provides the first level ICT support services for the UN agencies and assist the ICT Associate of UNDP Tunisia to achieve the goals of the Information and Communication Technologies.

Under the direct supervision of ICT Associate of UNDP Tunisia, the National UN Youth Volunteer will:

A) Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. • Support to the use of new ERP Quantum (UNDP’s implementation of Quantum) functionality for improved business results and improved client services. • Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs). • Assist the ICT Associate for the implementation of the Global ICT projects (UNall, MS Intune, Quantum, etc.)

B) Ensures effective functioning of the CO hardware and software, focusing on the achievement of the following results:

• Assist the ICT Associate for the installation of the equipment (Laptops, Printers, Scanner, Conference System, UPS, Switch, Servers, Routers, Firewall, etc.) • Assist the ICT Associate for the managing Visio conference System (Polycom Group 700 and Poly X50, etc.) in the meetings rooms in the UN House • Assist the users from UN Agencies for the meetings (Zoom, MS Teams, WebEx, etc.) in the meetings rooms in the UN House • Assist the ICT Associate to support the users in using Microsoft Office 365 (Microsoft Outlook, Excel, Word, Power Point, Microsoft Teams) and others new platforms (SharePoint Online, UNall, OneDrive etc.)

C) Supports networks administration, focusing on achievement of the following results:

• Assist the ICT Associate for the troubleshooting and monitoring of network problems in the UN House • Assist the ICT Associate for the monitoring of the infrastructure (Network, Security, internet connectivity).

D) Provides administrative support, focusing on achievement of the following results: • Maintenance of an up-to-date inventory of software and hardware of UNDP. • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. • Provision of ICT support to key events.

E) Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: • Participation and assistance in the organization of training for the CO staff on ICT issues. • Sound contributions to knowledge networks and communities of practice. • Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Outputs:

Summary of key functions:

o Efficient assistance to the users of the UN agencies in the UN House and provide timely technical support for the meetings (Zoom, MS Teams, etc.) o Assist the users of the UN agencies in the UN House to resolve ICT problems (network, systems, etc.) first level support o Assist the ICT Associate for the network administration and monitoring of the infrastructure IT and Telecommunication in the UN House o Assist the ICT Associate for the implementation of the Global ICT projects (UNall, MS Intune, Quantum, etc.) • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

• Professionalism: demonstrated understanding of operations relevant to UNDP; technical capabilities or knowledge relevant or transferrable to UNDP procedures and rules; • Integrity: demonstrate the values and ethical standards of the UN and UNDP in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: • Commitment to continuous learning: • Planning and organizing: • Communication: • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNDP’s mission and vision, as well as to the UN Core Values.

• 1 to 2 years of relevant working experience, including network administration, management of hardware and cloud platforms, telecommunications facilities, knowledge of Windows, Network Security, Microsoft Office 365-based collaboration tools, SharePoint.

• Academic; (specify the level required: secondary, technical or tertiary as deemed necessary for the assignment) • Demonstrated interest and/or experience (up to 2 years) in (specific thematic/technical area required) • Motivated to contribute towards peace and development and to serve others; • Good interpersonal, networking and communication skills; • Willingness to contribute and work as part of a team; • Flexible and open to learning and new experiences; • Respect for diversity and adaptability to other cultures, environments and living conditions; • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded; • Computer skills (i.e. Word, Excel, PowerPoint, social media, and others).

Geography and Climate: Tunisia, the smallest country of the North African coast, with a population of slightly over 11 million of which about 60% live in urban locations, has one of the highest living standards on the continent. Tunis is the capital of the country and the largest city (population of approximately two million in and outside the city proper). As a small country, all destinations within Tunisia can be reached in a day drive. Tunisia borders with Libya (Southeast) and with Algeria (West).

Tunisia has a Mediterranean climate. Along the coast of northern Tunisia, summers are hot and dry, and winters are warm and rainy. In the northwest, there is occasional snowfall in the mountains. In southern Tunisia, it is hotter and drier. Southern Tunisia, where the Sahara begins, is semi-desert. In some parts, there are oases with giant palm trees and small market gardens.

Religion: About 99 percent of the population is Muslim, especially Sunni Islam, as it is the major and state religion. Tunisia has also a small Christian population, composed of Roman Catholics, members of the Greek Orthodox Church, and French and English Protestants. In addition, there is a small population of Sephardic Jews.

Economy: The country does not have vast stocks of hydrocarbons like its neighbours Algeria and Libya but has prospered under long-standing government policies to develop manufacturing, tourism, and agriculture. At the same time, social programs limit population growth, provide a high standard of education, and ensure a relatively decent standard of living for all. The largest percentage of Tunisia’s exports are agricultural and mining products, which generate over 11 billion dollars a year. Tunisia's biggest export partners are France and Italy. Tunisia is a member of the Arab Fund for Economic and Social Development (AFESD), the Arab Monetary Fund, and the Union of the Arab Maghreb (UMA).

Public transportation: In addition to the private taxi services, the state runs a reliable and cost-effective public transport system.

Safety and security: The crime rate is low, but there have been cases of theft. Walking alone during daylight hours is permitted, but you may want to be more careful at night. Tunisia is still undergoing a critical period of democratic and social transition. The heated political debate has, at times, developed into a localized confrontation among ideological opponents. Although these tensions are unrelated to foreigners, it is nevertheless important to remain updated on the political situation. Therefore, security advice is sent systematically by UNDSS staff.

Added 2 years ago - Updated 2 years ago - Source: unv.org