ICT Specialist - Business Analysis

Contract

This is a LICA Specialist-10 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 5 years of experience, depending on education. More about LICA Specialist-10 contracts.

Background Information - Job-specific

Austria Multi-Country Office (AUMCO) The Austria Multi-Country Office (AUMCO) is part of the UNOPS Europe and Central Asia Region (ECR). Specifically, AUMCO aims to enable achievement of Agenda 2030 and the Paris Agreement through global programmes and tailored interventions in the Balkans, South Caucasus, and Central Asia, focused on: - Infrastructure - Procurement - Project Management (full service, back on track) - HR and Transactional Services - Grants Management - Technical and Advisory Services - Project Information

UNOPS in Albania

To help build a more sustainable future for the people of Albania, UNOPS provides a range of services on behalf of partners – including project management, infrastructure, procurement, human resources and advisory services. With good governance and gender equality at the heart of its work, UNOPS supports initiatives in line with national strategies and priorities – including Albania’s path to European Union accession – while also providing emergency support services during times of unprecedented crises. Since the office was established in 2020, UNOPS has been providing support specifically in rescuing, repairing and renovating important cultural heritage sites and to procuring and delivering state-of-the-art medical equipment.

Background to the position:

The project “Integrated Case Management System” requires technical advisory services to strengthen and develop ICT systems for several ongoing and upcoming components. The specific project objective for UNOPS is to provide Judiciary bodies of Albania with ICT project management and advisory services, technical assistance and performance monitoring/evaluation against contracted deliverables. The Business Management Analysts, reporting to the Senior Project Manager/ICT Advisor, are responsible for providing detailed technical analysis of the existing systems in place, guidance on the requirements for the ongoing development of new systems, and quality assurance for their implementation. They are the key liaison between the Senior Project Manager/ICT Advisor and the other project stakeholders when ensuring that all software development activities are performed to a high standard and that the project’s outcomes are achieved with good quality products.

Functional Responsibilities

Specifically, the functional responsibilities of the ICT Business Management Analyst will include:

• Prepare clear and concise specifications and documentation that communicates requirements to service providers using industry standard approaches;
• Collaborating with teams to find optimal architecture approaches for each project, including software transition plans and sustainable solutions for existing tools;
• Consolidate and report key performance indicators obtained from local service groups;
• Advise system developers on design, tools, licensing, implementation and support of ICT software infrastructure;
• Contribute to an initial technology assessment of the project environment, including gap analysis and recommendations for the approach to the implementation phase;
• Establish and maintain coding standards, best practices, code reviews and adherence to laid down standard operating procedures;
• Act as mentor for technical team members, leading by example and providing guidance in improving skills;
• Review technical plans prepared by partners and advise on feasibility and soundness of proposed approach;
• Assist in technical evaluation of procurement activities where requested by partners;
• Provide quality reports during and after delivery of software solutions by project partners;
• Monitor and measure project progress and prepare project reports as required;
• Plan and execute change management activities to ensure efficient transition into operations and utilization of project deliverables by the projects;
• Facilitate customer workshops/interviews to collect, analyze, validate and document business requirements, processes, business rules and workflows;
• Plan, design and execute application testing, user testing and release management;
• Maintain records of project files and other supporting documents;
• Contribute to the dissemination and sharing of best practices and lessons learned for planning and knowledge building

Education/Experience/Language requirements

Education

• Master’s Degree (or equivalent) preferably in computer science or information systems.
• A relevant Bachelor’s Degree in related studies, combined with an additional 2 years of experience may be accepted in lieu of a Master’s Degree.

Experience

• At least 5 years of experience in the implementation of complex software development projects is required, especially in these fields of Architecture Planning, Client/Support Services, Business Process Mapping, ICT Formulation, Enterprise System Design and Implementation.
• Experience working with or within international organizations is an asset.

Language requirements:

• Fluent in English and Albanian
• Knowledge of another UN language is an asset.

Contract type, level and duration

Contract type: ICA Contract level: L-ICA-10 (ICS-10) Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.