ICT Senior Assistant (Data Reporting)

Contract

This is a LICA-5 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 5 years of experience, depending on education. More about LICA-5 contracts.

Background Information - BSSC

The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.

For young professionals, a job within UNOPS BSSC offers the opportunity to enter the United Nations system via crucial back office service delivery in an engaging and development-focused work environment as part of a dynamic and effective UN entity. BSSC jobs offer a platform of learning and exposure to UNOPS' operations and the greater UN system.

Background Information - Job-specific

Under the guidance and supervision of the Data Reporting Specialist, who reports to the BSSC Payroll Manager, the ICT Senior Assistant (Data Reporting) will be required to support the BSSC users by providing them the data they requested. The incumbent is expected to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

The ICT Senior Assistant (Data Reporting) will work closely with the personnel contract administration, payroll, and finance and accounting colleagues in BSSC for business requirements, as well as ICT colleagues in UNOPS HQ for report development and deployment.

Functional Responsibilities

Summary of Key Functions:

1. Data Extraction and Reporting
2. User Support
3. Support to knowledge building and knowledge sharing

1. Data Extraction and Reporting - Support creation of queries to extract data according to business needs and on an ad-hoc basis. - Assist in the development of new reports in oneUNOPS ERP and Google BigQuery. - Assist in modifying existing reports in terms of corrections and/or to meet users’ expectations. - Support on dashboard development in Looker Studio. - Bring in Google Apps Script to improve the efficiency of report development in Google Sheets/Connected Sheets. - Provide report documentation and deployment details. - Support supervisor in coordination with System Support, QA and ICT Reporting Team during the deployment process to assure quality of released reports.

2. User Support - Provide highly specialized support related to reporting to users. - Provide technical solutions to users for their own report and dashboard development. - Understand business needs and support users from an ICT perspective. - Assist in the identification of causes and issues and find solutions to fix and/or enhance the reports. - Support coordination with System Support or related units to correct data, if necessary. - Assist in creation of tools to help users to reduce manual work, if possible.

3. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results: - Assist in providing technical trainings to users. - Participation in the training events for data reporting and related subjects. - Sound contributions to knowledge networks and communities of practice.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education: - Completion of secondary school or equivalent is required. - A Bachelor's Degree in computer science, software engineering, information systems, mathematics, statistics or related field may substitute for some of the required years of work experience.

Experience: - Minimum 5 years of relevant experience in building reports in the functional areas of human resources or payroll or finance and accounting is required. - Minimum 2 years of experience in SQL programming is required. - Experience in Looker Studio is highly desirable. - Proficiency in Google Sheet and/or Microsoft Excel is preferable. - Experience in UNIT4 Agresso ERP system is an asset. - Experience in Google Apps Script would be an advantage.

Language Requirements: - Full working knowledge of English is required. - Knowledge of another official UNOPS language is an asset.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement (LICA) Contract level: LICA Support-5 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
• This position is stationed in Bangkok, Thailand, which is a family duty station.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.