ICT Senior Assistant

Mid Senior IT & Telecom

Contract

This is a LICA-5 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 5 years of experience, depending on education. More about LICA-5 contracts.

Background Information - Job-specific

UNOPS -Mozambique Office is recruiting this position through an Emergency Procurement Process (EPP)

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

Project Background:

The Mozambique Northern Crisis Recovery Project is based in and around the City of Pemba in Cabo Delgado Province supporting the resettlement of IDPs from temporary settlement sites to 20 relocation sites. The project will support both IDPs and Host communities. The project comprises of 4 main components:

Component 1: psychosocial social support and community peace building; and enhancing state-society trust and confidence.

Component 2: provision of agriculture and fisheries inputs, cash for work programs for youth and women and the provision of kits for micro and small business development; and training on entrepreneurship and business management.

Component 3: the restoration of basic services, small works for agriculture production, education and health infrastructure and the construction or rehabilitation of school and health infrastructure and community services and amenities in temporary and relocation sites and host communities.

Component 4: strengthening of technical capacity of government authorities and local governments for conflict management. This component will also support project implementation, financial management, procurement, safeguards, reporting, and monitoring and evaluation.

The project is implemented in collaboration with government authorities and will be guided by the various programme guidelines provided by the World bank- as the funding source.

The project team is expected to contain management staff, Safeguards and Monitoring and Evaluation staff and infrastructure staff and will require significant stakeholder and partner coordination and management.

Under the guidance and supervision of the Supply Chain Management Senior Officer, the ICT Support Assistant supports information technology-related services and functions for UNOPS in managing its operations. In the discharge of her/his duties, the ICT Support Assistant liaises with UNOPS Programme Support Officers, Programme Managers and Project Assistants to ensure best support

Functional Responsibilities

• Maintain and troubleshoot hardware problems in Desktops PCs, laptops, Printers, UPS, scanners and other computer related equipment and all categories of general ICT Helpdesk tasks requested by users.
• Network troubleshooting, handling configuration of new PC for the settings of the domain network and responding to user needs and questions regarding network access.
• Work as first line Helpdesk staff in providing IT support and attending to end-users requests and problems.
• Configure and install software on new computers and laptops on arrival and co-ordinate with ICT Associate in the resolution process of problems.
• Provide technical support to Finance/Administration units in analyzing and processing telephone and other telecommunication bills.
• Installation of hardware, network connections, cables and provide assistance to users for LAN and Desktop access.
• Provision of support in Conference rooms (Assisting with on-line meetings ,interviews etc.)
• Provide application software support for management in preparation of presentations ,reports etc.
• Procurement of urgent and regular day to day needs of IT equipment and consumables.
• Keeping and maintaining the updated inventory of all the ICT equipment and all other assets, software licenses and generation of reports for audit purposes. Manage and continuously update the asset register while ensuring all assets are tagged.
• Keeping records of the expiration of the warranties and coordinating with vendors for annual maintenance contracts, if necessary.
• Performance of maintenance and minor repairs on hardware equipment and liaise with external companies to repair and maintain equipment that cannot be maintained in-house.
• Support on Google Workspace, which includes Gmail business email, Docs word processing, Drive cloud storage, Calendar shareable calendars, Meet video conferencing and more
• Implementation of ICT and operational strategies
• Monitoring and Progress Controls
• Supports ICT administration
• Efficient and functioning telecommunications system
• Support to knowledge building and knowledge sharing

Education/Experience/Language requirements

Education

• Secondary education is required.
• Diploma or Bachelor’s degree in information technology, computer sciences or other related is desirable

Experience

• Five years of working experience in the field of Information Technology and or telecommunication is required
• Experience of serving within the UN system or international organization will be an added advantage.
• Knowledge of LAN/WAN/WLAN configurations is required
• Sound organizational skills is an asset.
• Analytical skills to identify and troubleshoot technical issues are an asset.
• Knowledge of Google Workspace and other related software is an asset.

Language - Full working knowledge of English and Portuguese is required.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
• This is an EPP ICA Recruitment process.
• This is a local position. As such, it is open to Mozambique Nationals only.
• This position is based in a non family duty station.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA) Contract level: ICS 5/LICA 5 Contract duration: ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Apply now

Added 5 hours ago - Updated 5 hours ago - Source: jobs.unops.org