ICT Assistant

Volunteering IT & Telecom

Contract

This is a UNV International Youth contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Youth contracts.

The ICT Assistant provides ICT and administrative support services to the ICT unit, and provides daily technical support to users of information management tools and technology infrastructure in the Country Office. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with Programme, Operations, and projects teams in the MCO and UNDP HQ staff to resolve ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Under the direct supervision of ICT Associate and the overall guidance of the Administrative Analyst, the UN Volunteer will undertake the following tasks:

1. Support to the implementation of ICT management systems and strategies, focusing on achievement of the following results: • Assist in ensuring compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment. • Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. • Provide ICT help desk support to colleagues in other agencies • Provide input to the result-oriented Unit workplan

2. Support effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. • Assistance in the installation of commercial and in-house developed software and related upgrades. • Assistance in upgrading patch and anti-virus programs on a timely basis. • Assist in monitoring of file server traffic, usage and performance on a frequent and regular basis. • Support to users in backing up and restoring their files by assisting migration of data to the UNDP cloud, as well as in virus detection, removal and prevention.

3. Assist in providing automation and digitalization support for both CO Operations and Programmes: • Support in the installation of commercial and in-house developed software and related upgrades. • Assist in the development and background support of Sharepoint site for the MCO Platform • Assist in the development and testing of Microsoft Forms, List, Power Automate related products • Understanding of Power BI related product

4. Support provision of administrative support, focusing on achievement of the following results: • Support maintenance of an up-to-date inventory of software and hardware. • Support maintenance of a library of ICT related reference materials. • Support maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. • Support maintenance of the filing system ensuring safekeeping of confidential materials. • Extraction of data from various sources. • Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. • Provision of ICT support to key events.

5. Support facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: • Participation and assistance in the organization of training for the CO staff on ICT issues. • Sound contributions to knowledge networks and communities of practice.

☒ Accountability ☒ Adaptability and Flexibility ☒ Building Trust ☒ Client Orientation ☒ Commitment and Motivation ☒ Commitment to Continuous Learning ☒ Communication ☒ Empowering Others ☒ Ethics and Values ☒ Integrity ☒ Judgement and Decision-making ☒ Knowledge Sharing ☒ Professionalism ☒ Respect for Diversity ☒ Technological Awareness\ ☒ Working in Teams

or demonstrated interest in ICT including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded.

The overall security situation in Fiji remains calm and stable with hazards and petty crime the primary impactors on UN personnel, property, and programmes. The months of November – April are usually the wetter months in Fiji and the months of May – October are the dry season and is less humid. Accommodation, food/water/electricity, medical facilities, and banking facilities are available in Suva. Air travel will be done from the airports in Suva-Nausori or Nadi. The Fijian dollar is the basic unit of currency. Normal banking hours for Fiji are from 9:30am to 4:00pm, Monday – Friday. In Fiji, ATMs are located around the country and at larger resorts and hotels.

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Added 19 days ago - Updated 3 hours ago - Source: unv.org