ICT Assistant

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. UN Women Liberia country Office contributes to its global corporate mandate to make the vision of the sustainable Development Goals a reality for women and girls and stands behind women’s equal participation in all aspects of life. Its main objective is to promote women’s human rights and gender equality which are key in sustaining and furthering achievements in stability and development. In this regard, its programming in the Country is connected to five corporate priority areas: (1) women’s leadership and political participation; (2) enhancing women’s economic empowerment; (3) engaging women in all aspects of peace and security processes; (4) advancing women’s rights to live free from violence; and (5) Implementing gender responsive budgeting and governance. UN Women also coordinates and promotes the UN system’s joint work in advancing gender equality.

Within the delegated authority and under the supervision of the Operations Manager or his/her designated mandated representative(s), the NUNV ICT ASSISTANT will: 1. Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide IT support in the use of Atlas / Quantum (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Provide technical IT support in the Country Office • Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones, commercial and in-house developed software and anti-virus; • Set up new email accounts for Country Office staff, liaising with HQ for guidance; • Monitor file server traffic, usage, and performance on a regular basis.

3. Ensure efficient networks administration • Monitor the network connection on a daily basis to ensure stable and responsive network environment; • Configure network printers and provide user access as required; • Maintain backup logs; organize off-site storage of backups; • Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;

4. Provide administrative support regarding ICT issues • Maintain inventory and stock of supplies and spare parts in cooperation with the Assets Focal points; • Research and retrieval of IT data from internal and external sources; prepare statistical charts, tables, and reports as required;

5. Contribute to knowledge building and knowledge sharing in the Country Office • Contribute to the organization of trainings for the Country Office staff on ICT issues; • Any other related tasks as may be required or assigned by the supervisor.

• Professionalism: demonstrated understanding of operations relevant to UN Women; technical capabilities or knowledge relevant or transferrable to UN Women procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UN Women in daily activities and behaviours while acting without consideration of personal gains; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UN Women mission and vision, as well as to the UN Core Values.

• At least 3 years of professional work experience in network administration and use of hardware/software, telecommunications facilities; • Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months • Excellent oral and written skills; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Desirable: valid national driver’s license and proven ability to drive manual gear 4x4 over rough terrain; (if not applicable, delete) • Sound security awareness; • Have affinity with or interest in promoting women’s human rights and gender equality which are key in sustaining and furthering achievements in stability, and volunteerism as a mechanism for durable development, and the UN System.

Liberia is a post conflict country. The country is generally safer, with the exception of petty crimes especially in the cities. The United Nations maintained a strong presence throughout Liberia. It is mandatory to complete the following: Basic Security in the Field and Advance Security in the Field. The current UN security level for Liberia is Level 2. It however varies in certain parts of the country. Upon arrival in the country, all UN staff receive a security briefing from the UNDSS section. There is a lack of infrastructure in certain areas, such as running water, electricity, and sanitation. However, a UNV Transit House provides a temporary accommodation for all UN Volunteers, and it has all basic facilities: bedrooms with air conditioner for men and women, toilets, bathrooms, running water etc. The US dollars is widely used and accepted everywhere and can be easily exchanged with the Liberian Dollar. Credit cards and travelers’ checks are not accepted in Liberia. But cash machines/ ATMs are available in Liberia. There are some private sport structures in the town, including a gym at the One UN House with monthly payments in place.

The One UN House has a medical facility located within the building supporting all personnel with standard medical care. In selecting things to bring, take in consideration that Liberia can get hot and humid. It is therefore advised to come with light clothing that is easy to wash (most accommodations do not have facility for washing machines). Mobile phones (GSM) work in Liberia. Any Liberian sim-card is bought at the Airport or in Monrovia for between US$1-5.

In Monrovia, apartment-type accommodation can be found in areas such as Mamba Point area. These are of various standards and usually come furnished with water and electricity and security guards, in compliance with UN security requirements. Prices are negotiable. There are other areas for residence such as the Sinkor and Congo Town suburbs of Monrovia. In the latter area, rent would generally be less expensive. Private accommodation possibilities are limited and getting a house according to the security measures can take about 2 or 4 weeks. In other field location, guest houses exist but being fixed in order accommodates the sudden increase of staff.

There are only three (2) airlines officially recognized by UN System: Kenya Airways (Thrice a week via Accra) and Air Brussels (Thrice a week).