ICT Assistant

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education. More about G-7 contracts.

OBJECTIVES OF THE PROGRAMME

As the ICT Assistant, the incumbent will support the ICT Focal Point to manage the Information and Communications Technology (ICT) Unit of WHO Country Office and to provide ICT support to the staff as necessary.

DESCRIPTION OF DUTIES

• Coordinate the installation and maintenance of all ICT hardware and software; according to AFRO ICT standard. Ensure uninterrupted and effective ICT services to the office.
• Install and support LAN/WAN and data communications systems as per AFRO ICT Standard (Windows Operating System XP/2000/2003, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange server 2003, VSAT, VolP, SNMP. DNS, DHCP, etc.); Maintain, troubleshoot and repair ICT equipment.
• Perform daily server backup of data files; Set up and maintain disaster recovery procedures;
• Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc;
• Maintain inventory of ICT equipment and software; Administer software and updates;
• Liaise with other UN agencies and external partners on ICT matters. In consultation with ICT Focal Point, manages the Servers (Internet/e-mail services. Manages also the servers hosting and the ACIAMS, GSM, GPN, Exchange server, FTP, VIDEO Conferencing.
• Provides support for updating and posting information on the Website in consultation with communication unit and HQ.
• Serves as interface/intermediary between AFRO ICT the Country office as well as state office matters relating to IT.
• Make a quarterly report on informatics equipment inventory; Provide technical documentation concerning all ICT related activities and update it; Make a monthly activity report.
• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) programs (software);
• Assist in the design and implementation of database applications and other computer programmes;
• Coordinate the activities of external consultants; Act as ICT/AFRO focal point at WHO Country Office level;
• Perform any other related duties/responsibilities as required.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education with training in Computer Science or Telecommunication or related area (Microsoft Certified Software Engineer or Cisco Certified Network Administrator).

Desirable: Microsoft Certified Systems Engineer MCDBA - Microsoft Certified Database Administration CCNA - Cisco Certified Network Associate.

Experience

Essential: At least 10 years' experience in management of large IT network Training in database development and administration MCSE ( Win 2000 or Higher ) - Microsoft Certified Systems Engineer MCDBA

At least three years’ experience with administration of information and telecommunication technologies infrastructure.

Desirable: Relevant experience in the UN Agencies and/or NGOs is an advantage.

Skills

1. Ability to operate Microsoft Word and Excel software and basics soft-wares for data management. Proven report writing ability a MUST.
2. Very Good Knowledge of LAN and YCP/IP networking, Windows 2000. Server and professional, Microsoft Active Directory.
3. Good knowledge of Email system's Administration.
4. Good knowledge of computer security including firewall and virus protection with MacAfee or Norton Anti-virus Software.
5. Good knowledge of Data backup and disaster recovery procedures with Veritas Backup Exec.
6. Good knowledge of Database programming with Visual Basic.
7. Good knowledge of Microsoft Office and network Administration tools.
8. Good knowledge of Administration of telecommunication systems including PABX.
9. Ability to analyse and troubleshoot problems.
10. Ability to write technical documentation

WHO Competencies

1. Producing results
2. Fosters integration and team work
3. Moving forward in a changing environment
4. Knowing and managing yourself.

Use of Language Skills

Essential - Fluency in English or French

Desirable – Working knowledge of the other would be an advantage.