ICM Senior Caseworker

The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Washington is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview:

The Intensive Case Management (ICM) Senior Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other US Office for Refugee Resettlement (ORR) eligible populations.. The ICM senior caseworker, will be expected to supervise and train the new Case workers and case worker assistants, he/she also expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

- Supervise and train new caseworkers and caseworker assistants on ICM tasks, ETO, and other ICM related issues. - Having regular follow up of his/her employees, weekly 1x1 and team meetings. - Reporting to His/her supervisor and attending partners and office meetings. - Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. - Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. - Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. - Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments. - Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating the education system at the local level. - Respond to client crises, with guidance from supervisor as needed. - Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). - Attend relevant trainings and meetings at the local and national level. - May train and lead the activities of volunteers and interns. - Other duties as assigned.

Qualifications Job Requirements:

Education:

- Relevant degree or equivalent professional and/or lived experience - Lived experience as a refugee or immigrant is preferred - In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted

Work Experience:

- Minimum of 1-2 years of case management experience with similar populations and/or client needs required. - Demonstrated Skills & Competencies: - Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English required, both spoken and written; proficiency in Dari, and Pashto is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Key Working Relationships: Position Reports to: Health Empowerment Coordinator Position directly supervises: Caseworker/ Caseworker assistant Other Internal and/or external contacts: Internal: other IRC program teams, External: Community stakeholders and partners including service providers, healthcare partners, and others.

Working Environment: Standard, professional office environment combined with community-based work. IRC Washington follows a flexible work model which requires some time on-site/in office while also allowing for remote work. Access to a reliable transportation to travel regularly throughout the service delivery area is required

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The IRC and IRC employees must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC- leading the way from harm to home Please Apply at http://www.rescue.org/careers