ICLA Team Leader Myanmar Myitkyina (National Only)

Crisis & Emergency Response

Overview

Lead the ICLA program activities and manage staff in Myitkyina, Myanmar.

You have:

• 3 years of experience in humanitarian or recovery contexts.
• Good knowledge of English, both written and verbal.
• Bachelor’s degree or equivalent.
• Knowledge and experience related to counselling and/or paralegal empowerment, protection programming.
• Experience in case work/case management.
• Knowledge about the displacement context in Kachin State.
• Good written and spoken English.
• Previous NGO work experience.
• Basic knowledge about data management.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Department: Information, Counselling, Legal Assistance Position: ICLA Team Leader Reports to: ICLA project Coordinator Supervision of: ICLA Officers and ICLA Assistant Duty station: Myitkyina Grade: Garde 6, Step 1 Travel: 60% Duration and type of contract: Fixed term

Qualifications

2. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional Competencies

Generic professional competencies for this position:

• Experience from working within technical expertise area in a humanitarian/recovery context.
• Previous experience from working in complex and volatile contexts.
• Core competency expertise.
• Documented results related to the position’s responsibilities.
• Good knowledge in English, both written and verbal.

Context/specific skills, knowledge and experience:

Qualification requirement: Bachelor’s degree or equivalent

Years of Experience: 3 years

• Knowledge and experience related to counselling and/or paralegal empowerment, protection programming
• Experience in case work/case management
• Good written and spoken English
• Previous NGO work experience
• Knowledge about own management and leadership skills and profile
• Knowledge about the displacement context in Kachin State
• Basic knowledge about data management
• Excellent knowledge about Housing, Land and Property and Legal Identity Documentation issues in Kachin State.

2. Behavioural Competencies (max 6)

• Planning and delivering results
• Working with people
• Analysing
• Communicating with impact and respect
• Coping with Change
• Strategic thinking

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The work and Development Plan
• The NRC Competency Framework

Responsibilities

1. Roles and Responsibilities

The Team Leader at NRC’s Information, Counselling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide conflict and displacement-affected community members with information, counselling and legal assistance services on various topics (including legal identity documentation and housing, land and property rights).

Generic Responsibilities

1. Coordinate the ICLA program activities according to strategy, proposals, budgets, and plans
2. Ensure adherence to NRC policies, tools, handbooks, guidelines and donor requirement.
3. Involve and inform communities and community leaders about the activities
4. Break down the annual operational plans into weekly, monthly and quarterly implementation plans
5. Coordinates the team’s activities internally within NRC and externally with local communities, stakeholders and partners.
6. Supervise project staff at field office level and community base workers, train and develop team by ensuring capacity building of project staff and transfer key skills
7. Prepare periodic progress reports, statistics and other documents as required
8. Ensure that project activities target beneficiaries most in need and explore and asses’ new and better ways to assist.
9. Promote and share ideas for technical improvement.
10. Liaison and collaborate with relevant local authorities and stakeholders.

Specific Responsibilities

1. Lead the supervision of the implementation of ICLA programme guidelines and procedures in line with the strategy and the implementation of ICLA activities.
2. Promote integration of ICLA in NRC area programmes, in collaboration with the coordinator
3. Support overall budget spending in line with donors and internal regulation/policy
4. Liaise with the M&E and the Community Consultation and Referral Teams to ensure a quality and context-appropriate response.
5. Contribute to donor reports on project outputs and activities, according to specified internal timelines.
6. Design the team’s information and counselling activities, sets work plans in line with targets and oversees the quality of provided services.
7. Responsible for tracking financial expenditures for activities of Information, counselling and legal assistance (ICLA) projects.
8. Maintain full and accurate ICLA online and offline files, databases and other archives documenting ICLA programme progress.
9. Assist ICLA Project Coordinator in extracting and analysing data for reports against project indicators as necessary.
10. Ensure security of data collection and data in the course of implementation of ICLA activities in line with NRC policies.
11. Work closely with field teams to ensure that the information from the field is quickly and accurately transferred to the ICLA database systems.
12. Contribute to regular updating and maintenance of an effective ICLA case management system in line with NRC policies, guidance and/ or SOPs
13. Build the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials.
14. Monitor and document the implementation of project activities done by implementing partners plan of action activities, contracts, financial expenditures and project documentation).
15. Conduct quality control and provide technical support to implementing partners
16. Undertake any other duties, not listed above, assigned by Line Manager as required

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Relevant core competency implementation staff
• Target communities and key external stakeholders
• Other service providers and protection actors
• ICLA Coordinator
• CC Teams in the geographical area of responsibility
• Emergency Team in the geographical area of responsibility
• Support Team in the geographical area of responsibility
• Community Consultation and Referral Officer in the area office
• M&E Team in the area office

Others:

• ICLA Specialist Team and ICLA staff in other geographic locations.

Scale and Scope of Position

Staff: 1 Officer, 4 Technical Assistants

Stakeholders: UN Agencies, INGOs, local NGOs, civil society, community leaders and representatives, local authorities and other duty bearers in targeted

Budgets: N/A

Information: ICLA Database and Online Tools

Legal or Compliance: Term of Employment

Apply now

Potential interview questions

Added 11 months ago - Updated 11 months ago - Source: nrc.no