ICLA Social Support

Overview

Assist with the implementation of ICLA at IDP sites and surrounding communities.

You have:

• Grade 12/diploma and above
• Basic communication and interpersonal skills
• Some experience supporting community mobilization or similar activities in a humanitarian/recovery context is an asset
• Fluency in English and local language skills will be considered an asset
• Ability to follow instructions, organize tasks, and meet deadlines
• Good interpersonal skills
• Positive and respectful attitude
• Ability to work as part of a team

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Qualifications

Generic professional competencies

• Grade 12/diploma and above
• Basic communication and interpersonal skills
• Ability to follow instructions, organize tasks, and meet deadlines

Context-related skills, knowledge, and experience

• Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset
• Basic experience interacting with community members and local authorities is an asset
• Basic administrative and record-keeping skills
• Fluency in English and local language skills will be considered an asset

Personal Qualities:

• Good interpersonal skills
• Ability to work as part of a team
• Willingness to learn and follow guidance
• Flexible and adaptable
• Basic communication skills
• Positive and respectful attitude

Behavioural competencies

• Working cooperatively with others and building positive working relationships
• Communicating in a clear and respectful manner

NRC only advertises job openings in the organization website through Ethiojobs, and any advertisements published on other websites or social media do not represent our organization.

Responsibilities

Role and Responsibilities

The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community.

Generic Responsibilities

• Ensure adherence to NRC policies and donor requirements in daily tasks
• Share feedback with supervisors on challenges encountered during activities
• Cooperate with relevant partners and local authorities as directed by supervisors
• Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action
• Assist in identifying and registering beneficiaries as instructed by ICLA staff
• Demonstrate commitment to NRC’s mission, vision, and values

Specific responsibilities:

• Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer.
• Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers.
• Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets.
• Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed.
• Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer.
• Maintain organized records of documents, meeting notes, and routine letters as instructed by the ICLA Officer.
• Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks.
• Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
• Any other task relevant to the position as requested by the line manager.

Apply now

Potential interview questions

Added 12 hours ago - Updated 2 hours ago - Source: nrc.no