Human Resources Officer (Learning and Development)

Organizational Setting FAO's Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO clients worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, CSH will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO. The Human Resources Division is composed of two main clusters: (i) the Integrated Talent Management providing advice and managing position management, recruitment, mobility, staff development and training, performance management and social security; and (ii) the HR Strategy and Policy, providing HR strategic guidance, policy and oversight.

The position is located in the Human Resources Division (CSH) at FAO headquarters in Rome, Italy.

Reporting Lines The Human Resources Officer (Learning and Development) reports to the Senior Human Resources Officer, Learning and Performance Branch (CSHL) of the FAO Human Resources Division (CSH).

Technical Focus Lead, design and advise on learning, staff development and career management related activities.

Key Results Comprehensive HR expertise for the planning and delivery of multi-disciplinary HR programmes, products and services and development of related policies and specialized tools and systems.

Key Functions • Leads projects and/or work teams, leads and/or participates in divisional teams, provides secretariat services and/or professional HR expertise on Organization-wide HR committees and working groups and represents FAO at interagency meetings; • Plans and delivers HR programmes, products and services including related policies, systems and tools to facilitate the effective recruitment, management, development and retirement of the FAO workforce; • Analyses HR requirements, information, data, statistics, relativities, trends, problems and/or issues to support service delivery, new HR initiatives, and the preparation of plans, strategies, reports, policies and/or other products; • Provides specialist HR advice and expertise to designated business partners on specific or complex cases, staff requirements, policy interpretation issues, labour relations issues and/or best practices, etc.; • Manages special projects and provides guidance to consultants for the development and implementation of new HR products, tools and systems; • Develops information, training materials and products to increase understanding of HR programmes, services and policies, promotes capacity development and facilitates the introduction of changes across the Organization; • Provides information and assistance to management and staff to resolve problems and/or reach agreement on complex issues; • Develops relevant performance criteria and indicators to evaluate HR programmes, products and services.

Specific Functions • Leads the corporate learning work team, including the management and development of innovative learning programmes and products, and ensures that these solutions are offered at a global scale, meeting the needs of the Organization; • Facilitates and coordinates learning via face-to-face and online training, webinars, virtual and blended learning; incorporates a variety of presentation methods and applications to accommodate different learning styles and leverage new learning technologies; • Identifies and analyses staff development and career support needs and designs frameworks and programmes to meet these needs; • Develops, updates, and communicates capacity development initiatives and provides career support guidance and advice; • Provides learning advice and support to functional Subject Matter Experts (SMEs)/field training focal points through the different phases of developing and delivering a learning solution; • Evaluates, selects and manages vendors for the design and delivery of programmes; • Communicates and promotes existing/upcoming corporate learning solutions and ensures key stakeholders leverage them to address relevant learning needs; • Contributes to a community of practice for training focal points across the globe to systematically share good practices and knowledge; • Measures and tracks the effectiveness and impact of training and learning solutions and recommends ways to enhance effectiveness and impact; • Prepares analytical reports on capacity building activities, including data-driven briefings for senior management in support to decision-making; • Keeps abreast of developments in the area of learning, staff development, and career management. ______________________________________________________________________________________________________ CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements • Advanced university degree in human resources management, law, business administration, organizational development, industrial psychology or a related field. • Seven years of relevant experience in human resources management including learning, staff development, career support and performance management. • Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies • Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills • Work experience in more than one location or area of work is desirable. • Extent and relevance of experience in designing, developing, managing and evaluating learning programmes and capacity development initiatives using a variety of learning methodologies (online, face-to-face and blended learning) and technologies. • Extent and relevance of experience in development and implementation of programmes related to onboarding, career support, leadership and management, and diversity and inclusion, particularly in a large global setting. • Familiarity with automated human resources and learning management systems. • Demonstrated strong writing, analytical, facilitation, presentation and project management skills and experience. • Demonstrated strong customer-focused skills and experience. • Working knowledge (proficient level C) of another FAO official language is considered an asset.