Human Resources Officer (HR Communications and Staff Relations)

Organizational Setting FAO’s Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO clients worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, CSH will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.

The Human Resources Division is composed of two main clusters, (i) the Integrated Talent Management, providing advice and managing position management, recruitment, mobility, staff development and training, performance management and social security, and (ii) the HR Strategy and Policy, providing HR strategic guidance, policy and oversight.

The position is located in the office of the Director, CSH and based at FAO headquarters in Rome, Italy.

Reporting Lines The Human Resources Officer (HR Communications and Staff Relations) reports to the Director, CSH, in close collaboration with responsible CSH units and with a matrix reporting line to the Senior Human Resources Officer/Head of Learning and Performance Branch (CSHL); coordinates with the Office of Communications (OCC) as required. The Human Resources Officer (HR Communications and Staff Relations) supports the Director, CSH, when acting as the Chair of the Staff Management Consultative Committee (SMCC) and liaises with the staff representative bodies (SRB’s) on a regular basis.

Technical Focus Analyse, coordinate, communicate and advise on staff management relations and staff engagement related activities.

Key Results Support the development and implementation of effective employee engagement and communication initiatives throughout the Organization supporting an enabling environment and inclusive culture that unlocks potential, energy and innovation.

Key Functions • Researches and analyses data, reports and HR information to support communication and engagement with staff; • Produces a variety of tools, reports and material to support communication, enhanced awareness on HR matters and facilitates two-way dialogue with stakeholders; • Supports implementation of methodologies and tools that measure and analyse workplace culture, employee engagement and experience, as well as workforce data to identify strengths and opportunities for improvement. • Collaborates in the development of information/training materials and products to increase understanding of HR services and policies, and facilitate change across the Organization; • Participates in multidisciplinary teams and/or leads working groups/teams; collaborates with FAO Centres/Divisions/Offices as well as other international agencies on working groups and committees and promotes best practices.

Specific Functions • Acts as secretary of the Staff Management Consultative Committee (SMCC); coordinates regular meetings, develops the agenda in collaboration with relevant stakeholder and produces summary notes; • Liaises with appropriate units within CSH and across the Organization to seek solutions in response to matters raised at the SMCC to ensure consistency, transparency, and accountability; • Identifies issues and researches best practices on working modalities of staff management consultative committees and similar bodies, and prepares briefs to the SMCC Chair including analysis and recommendations; Ensures Staff Representative Bodies’ activities are acting within the terms of their respective mandates and Recognition Agreements; • Supports the overall development, implementation and monitoring of effective communication and dialogue with stakeholders on HR matters; • Contributes to the development and delivery of communication materials, tools and products to increase understanding of HR programmes, services and policies, and facilitates the introduction of changes across the Organization; • Coordinates the design and maintenance of the HR intranet pages in coordination with CSH subject matter experts; • Supports regular staff engagement including through the coordination of ‘pulse’ surveys, all employee town halls and other engagement mechanisms such as the knowledge sharing fora; • Supports the implementation of FAO’s global Employee Satisfaction Survey (E2S) in coordination with the Learning and Performance Branch. Analyses E2S data and prepares reports and presentations; • Develops resources and tools for FAO work streams and Centres/Divisions/Offices to assist with follow-up E2S action planning and works closely with the E2S focal point network to develop learning support mechanisms to support planning and monitoring; • Supports internal Organization-wide communication efforts in the context of the E2S results and action planning; • Supports the organization and execution of FAO Employee Recognition Programmes; • Performs other duties as required. ______________________________________________________________________________________________________ CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements • Advanced university degree in human resources management, communication, business administration, law, organizational development, industrial psychology or a related field. • Five years of relevant experience in human resources management, change management and communication, including staff engagement. • Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

Competencies • Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills • Work experience in more than one location or area of work, particularly in field positions. • Extent of experience in human resources policy and programme development and implementation. • Extent and relevance of experience in implementing employee surveys or related projects and supporting post survey reporting and action planning. • Proven ability to communicate effectively both orally and in writing in English and ability to promote partnership and dialogue across the Organization and with external stakeholders. • Effective consulting and advisory skills with strong analytical, project management and problem solving skills. • Ability to be discrete and maintain a high degree of confidentiality. • Ability to promote ideas, convince others and gain agreement from others to further the work and mission of FAO. • Working knowledge (proficient – level C) of another official FAO language (Arabic, Chinese, French, Russian or Spanish) is considered an asset.

______________________________________________________________________________________________________ Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency. ______________________________________________________________________________________________________