Human Resources Manager (Recruitment Administration Services), HR Administration, P4 FT, UNICEF Global Shared Services Centre, Budapest, Hungary

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 90,970 USD and 117,287 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's program results worldwide. ​

To improve global efficiencies in recruitment administration, UNICEF Global Shared Services Centre is setting up a new Recruitment Administration Services unit within the HR Administration section in the near future and is seeking a Human Resources Manager to transition and lead this stream within the HR Administration Section. The HR Administration Section delivers high quality, responsive, timely and equitable human resources services for UNICEF offices which include onboarding, staff entitlements, benefits, separation, and other administration support.

How can you make a difference?

Under the leadership of GSSC Director and, technical and direct supervision of the Chief, HR Administration, the Human Resources Manager is responsible for the following:

(1) successful transition and establishment of the Recruitment Administration Services (RAS) stream, including development of the design and implementation of all recruitment administration related activities, simplifications/automations through the full project lifecycle

(2) Upon transition, will be responsible to manage the newly established RAS to ensure service delivery within agreed SLAs, people management, service delivery and client support.

This will involve:

Transition Management – Establishment of Recruitment Administrative Services (RAS) at the GSSC:

• In partnership with Division of Human Resources (DHR), be responsible for the overall management of the transition of the Recruitment administrative tasks from HQ to the GSSC within agreed project timelines.
• Liaise with the Head Quarter Divisions, Information and Technology teams, Regional and Country offices to support and contribute to corporate HR strategy formulation, pilot roll out and global implementation. Provide feedback and make recommendations on the establishment and improvement of HR systems, simplified & improved recruitment processes, policies and processes.
• Partner with HR Business Partners at Headquarters, Recruitment CoEs, Business Innovation Section and all relevant teams to establish systems & tools that are cutting edge to enable seamless delivery of services.
• Develop and manage project workforce with structured project plans, scorecards and risk registers to engage with stakeholders and report to sponsors on progress.
• Review and analysis of current processes and coordinate with HR at Head Quarters and Regional / Country offices to simplify and standardize processes.
• Manage assurance of quality and efficiency through proper testing of new tools and systems.
• Coordinate development of Process Instructions/SOPs/Step-by-Step Guides and Knowledge Articles for newly established/simplified/automated processes.
• Manage development of Service Level Agreements and dashboards for effective reporting and data analysis.

Technical leadership, operational support and guidance (Manage RAS after set-up):

• Ensure timely, transparent, and systematic administration of newly established recruitment processes in line with staff rules & UNICEF procedures.
• Contribute to the improvement of HR services and ensure client satisfaction.
• Keep abreast, research, benchmark, and implement best and cutting edge practices in HR management and contribute to the development of global policies, procedures and introduce innovation through sharing of best practices and knowledge learned.
• Map, monitor, report and mitigate risks in the process.
• Manage exceptions through establishment of systems, mechanisms, and knowledge database library.
• Review processes for continuous improvement and sustained high levels of services.
• Actively monitor and manage real-time targets and ensure and maintain expected standards to improve overall organizational performance, specifically recruitment related services.
• Ensure accountability, customer service orientation and systematic performance management of the unit.

Leadership and management of staff:

• Lead and develop staff through coaching and mentoring.
• Ensure team leadership and cross-functional collaboration.
• Support and advise staff and management as appropriate to improve relations, achieve consensus and resolve issues.
• Provide administrative and technical support to staff-management bodies in the capacity of HR focal point.
• Promote management excellence and work life balance in the office.
• Build active cooperation, networks and partnerships with other agencies.
• Maintain effective and steady communication and working relations with UN agencies to seek harmonization as well as new ways to enhance effectiveness of HR management and development in UNICEF.
• Support identification of common strategies and approaches for enhancement of the HR reform within the common system.
• Identify and explore best practices and innovation.
• Research and identify best practices in HR and suggest innovation to improve processes and effectiveness.
• Participate in inter-agency and industry coordination, conferences and other forums to ensure knowledge sharing and to keep abreast of developments and best practices in HR and in shared services.

To qualify as an advocate for every child you will need to have…

Education:

• An advanced university degree in Human Resources Management, Business Management, International Relations, Psychology or another related field is required.

Experience:

• A minimum of eight years of relevant professional experience, at the national and international levels, in human resources management or human resources administration is required.
• Experience in managing transition and set up of new division/business unit is desired.
• Experience in supervising, leading and managing a large team is required.
• Ability to help design and implement innovative HR programs within a fast paced, evolving, and wide organizational setting.
• Analytical skills, project management, stakeholder management and change management experience, preferably in a multi-country situation.
• Excellent knowledge of organizational and HR information technology systems and tools with adequate experience in recruitment administration is required.
• Experience of shared services/business support center is an asset.

Language requirements:

• Fluency in English both written and spoken is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.

Conditions of International Professional Posts

International Professional (IP) staff are recruited internationally and serve in duty stations outside their country of nationality. They hold leadership, managerial or specialist functions.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.