Human Resources Associate (Social Security)

Organizational Setting

The Social Security Branch (CSHS) coordinates and provides advice and information on pension, social security and insurance schemes and provisions for FAO. It administers the United Nations Joint Staff Pension Fund (UNJSPF) on behalf of FAO current and former staff members, investigates requests for recognition of accidents/illnesses as Service-Incurred, administers related compensation benefits and manages medical and other insurance plans offered to FAO staff, consultants and other non-staff and retirees.

The position is located in CSHS at FAO headquarters in Rome, Italy.

Main Purpose

The Human Resources Associate (Social Security) undertakes high level and specialized human resources support activities. He/she coordinates the human resources support work of the unit and ensures quality, transparency and consistency of functions and processes. The job role requires in-depth knowledge and interpretation of human resources policies, procedures and practices. The incumbent provides procedural guidance to managers and staff in and outside the work unit.

Supervision Received/Exercised

The Human Resources Associate works under the direct supervision and guidance of Head of Social Security. Work is performed autonomously, showing a high degree of initiative, judgment, and liability. Supervision received is focused on facilitating service delivery and on meeting client requirements. The incumbent effectively organizes and supervises other human resources support staff and provides relevant guidance and training.

Working Relationships

The Human Resources Associate (Social Security) maintains a wide range of contacts with managers and staff within and outside the Organization. He/she works closely with colleagues at a senior level in the human resources team in the handling of specialized processes and the provision of experienced human resources support.

Key Functions/Results

• Provide and coordinate the delivery of comprehensive human resources support services; ensure compliance with relevant policies and regulations as well as transparency and consistency of transactions and procedures; • Coordinate a wide range of personnel actions including appointments, extensions, transfers, etc.; process requests and provide advice on entitlements; review, maintain and update confidential personnel information records and files in the area of responsibility; • Provide briefing and debriefing to staff members including answering queries on benefits and entitlements and personnel-related procedures; • Handle non-routine and complex cases; undertake research and analysis of entitlements and employment conditions and draft correspondence for Human Resources Officers; • Coordinate support to the recruitment process of all categories of staff and non-staff including advising managers on the preparation of vacancy announcements; coordinate interview arrangements with departments and applicants and prepare offers/terms of employment; • Provide assistance to managers in the preparation of job profiles; provide advice on proposed changes to post functions; collect background information on post management and update organization charts and staffing tables; • Research, compile and analyze information and statistics related to posts and staff; prepare briefs, reports or topical papers on trends and support management in control of the staffing function; monitor and verify post management records; • Assist in drafting of human resources policy papers and in the development and delivery of a range of staff development and training programmes; • Supervise, train and provide guidance to other human resources support staff in the work unit; • Recommend improvements to human resources systems and processes; • Perform other duties as required.

Impact Of Work

The incumbent's work affects the efficiency, effectiveness, accuracy and timeliness of the human resources services provided by the work unit. He/she plays a lead role in the coordination and provision of the human resources support services for the successful achievement of the Division’s/Office's mandate.

______________________________________________________________________________________________________ CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education: Secondary School Education. Experience: Five years of relevant experience in administrative and human resources support work. Languages: Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish). IT Skills: Very good knowledge of the MS Office applications, Internet and office technology equipment.

Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

Competencies

• Results Focus • Team Work • Communication • Building effective relationships • Knowledge Sharing and Continuous Improvement

Technical Skills

• Thorough knowledge of the essential elements of human resources activities and transactions, including corporate policies, rules and procedures; • Thorough knowledge of relevant corporate computerized administrative systems; • Thorough knowledge of the communication and documentation standards; • Very good knowledge of Pension Fund's Regulations, Administrative Rules and Pension Adjustment System, FAO Staff Regulations and Rules, and Policies in Social Security; • Demonstrated experience in the application of the Administrative Rules of UN system organizations and the UN Joint Staff Pension Fund (UNJSPF); • Proven experience in yearly reporting of financial contributions process and in UNJSPF Reconciliation of HR and Financial data exercise; • Knowledge of GRMS functions and reports package for monthly interface reporting of HR and Financial data to the UNJSPF; • Demonstrated experience in outreach, engagement, communications and delivering presentations related to pension matters.

Desirable Qualifications And Skills

• Experience in areas of social security and pension benefits administration