HR Student Assistant – HR Operations and Analytics team
Support HR operations and analytics in processes and systems management
Overview
Support HR operations and analytics in processes and systems management
You have:
- Currently studying HR, business administration, or similar in an academic institution.
- Basic understanding of HR administrative processes and systems.
- Good understanding of the Office package, particularly of Excel.
- Experience providing customer support, preferably in an international company or organization.
- Solid communication skills in English, both oral and written. Danish and French will be an asset.
- Highly technically adept and able to explore how technology can help processes become more efficient.
Contract
This is a DRC - National contract. More about DRC - National contracts.
We are looking for a student assistant who is passionate about delivering a good service and support to our HR colleagues and our colleagues in the field. If you are a detail-oriented, good with following processes, and would like to work with systems, then you are the ideal candidate for the role.
About the HR Department
The HR Department in Copenhagen consists of about 25 dedicated and professional colleagues with different backgrounds and nationalities. We deliver HR services in a global non-governmental organization, who works with refugees and displaced worldwide. The HR team is divided into three teams: HR Operations & Analytics, HR International Partnering & Engagement and HR Headquarters & Denmark. You will be part of the HR Operations & Analytics team together with 6 other colleagues.
About the job
You will be joining a well-functional team, where mutual respect, professionalism and the good service has never been compromised. We deliver a number of tasks related to employment contracts, and extensions, system related tasks, and HR analytics tasks. You will be working closely with the HR Operations Specialists and Officer and support mainly on issuing contracts, extensions and other administration tasks related to the expatriate employments in the field.
Your specific tasks will be to:
- Actively participate in the process of issuing the contracts and extensions for expatriate employees in line with DRC’s internal procedures
- Actively participate in the systems update (ERP and salary system) including but not limited to adding templates, importing data, improving reporting, and reconciliation
- Safeguard master data quality and take pride in ensuring timely master data update
- Support with basic reporting
- Act as a super user in the ERP system and be a go-to person for both the HR in the field and HR in HQ
- Support internal communication by updating email templates and standard communication tools
About you
To be successful in this role we expect you to have a great interest in how technology can be used efficiently to improve the salary and contract process in our organisation. You are a savvy person who is embracing new technologies and is ready to take an advantage of the different system solutions. Furthermore, you are able to take pride in processing high volume of contracts on monthly basis and see the value added to the HR function by the quality of the service you deliver in a timely and professional manner. You also know what good service means and pride yourself of your skills when offering help and support to others.
Moreover, we also expect the following:
- Currently studying HR, business administration, or similar in an academic institution
- Basic understanding of HR administrative processes and systems
- Good understanding of the Office package, particularly of Excel
- Take pride in processing high volume of work. We issue a lot of contracts and extensions every month!
- Experience providing customer support, preferably in an international company or organization
- Highly technically adept and able to explore how technology can help processes become more efficient
- Solid communication skills in English, both oral and written. Danish and French will be an asset.
We offer
Contract length: As long as you are eligible to work as a student helper. We expect you to work 15 - 20 hours a week.
Work place: Borgergade 10, Central Copenhagen
Start date: 1 March 2022
Salary and conditions will be in accordance with the agreement between DRC and HK. This is a national position for which local terms and conditions apply. Please note that you need to have the right to work in Denmark (through nationality or existing work visa) and you have to be enrolled in a relevant education institution in order to be considered for this role.
Application process
All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. For further questions related to the advert, please contact Tanja Olsen, Head of HR Operations and analytics, at [email protected]
Closing date for applications: 20 February 2022. DRC reserves the right to start with the next steps in the recruitment process prior to the closing date, should we identify a suitable candidate.
Potential interview questions
| Can you describe a time when you had to manage a high volume of tasks? | The interviewer is assessing your ability to handle pressure and workload. | Provide an example that shows your organizational skills and effectiveness under pressure. |
| How would you approach learning a new HR system or software? | This question evaluates your technical adaptability and willingness to learn. | Pro members can see the explanation. |
| Describe a situation where you provided excellent customer service. | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to ensure accuracy in data management? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks when you have multiple deadlines? | Pro members can see the explanation. | Pro members can see the explanation. |