HR Senior Officer

Contract

This is a LICA Specialist-9 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 2 years of experience, depending on education. More about LICA Specialist-9 contracts.

Background Information - Job-specific

Under the direct supervision of the functional supervisor, the overall direction of the Head of Support Services in DRC, and technical guidance of IPAS HR, the HR Senior Officer ensures consistent delivery of efficient and effective HR services to the client office(s). S/he interprets and applies HR policies, rules, regulations, and internal procedures to the management of key HR service lines and systems to support hiring managers in the sourcing, recruitment, selection, placement, realignment, and retention of the best available talent from internal and external sources. The incumbent provides solutions to a wide spectrum of complex HR issues, advice to international and national personnel, maintains oversight over the HR management of project personnel, and promotes a collaborative, client-oriented approach, contributing to the maintenance of high personnel morale.

The HR Senior Officer supervises and leads the personnel of the HR Unit, working in close collaboration with the programmes, operations and project teams in the respective office/s, in ensuring successful performance in HR management.

Background information - DR Congo

UNOPS in the Democratic Republic of the Congo (DRC) provides services from its main office in Kinshasa and its office in the provinces of the DRC. CDMCO's office covers 11 French-speaking countries in Central and Southern Africa such as DRC, Republic of Congo, Central African Republic, Cameroon, Burundi, Rwanda, Gabon, Equatorial Guinea, Madagascar, Angola and Comoros Islands.

Recently established, UNOPS in Madagascar provides services from its main office in Antananarivo and will be opening offices located in several regions of the country once projects are signed for the respective regions. The Office responds to the needs of the Government of Madagascar through funding from multilateral and bilateral donors and IFIs and United Nations agencies. UNOPS in Madagascar provides a wide range of procurement and infrastructure management and aims to expand into project management, basic service provisions and other related services, specifically in economic and social infrastructure (construction and rehabilitation) and financial management in sectors such as Agriculture, Transport/Public Works, WASH, Health, Environment & Climate Change Action, and Digitalization.

Functional Responsibilities

Summary of Key Functions

1. Support to policy development and implementation
2. Advisory Services
3. Talent Acquisition and Administration
4. Team Management

5. Knowledge Building and Knowledge Sharing

   1. Support to policy development and implementation

• Contribute to HR policy development and corporate HR initiatives by assisting to generate and maintain data on trends, risks and opportunities and sharing local HR best practices.
• Undertake projects in support of the HR initiatives for attainment of business objectives in line with the corporate HR strategy.
• Generate strategic and operational workforce data for planning, including related statistical summaries and movements of UNOPS personnel within the relevant business unit/s.
• Ensure appropriate mapping of HR business processes to enable efficient and effective services and workflows.

• Communicate HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.

  1. Advisory Services

• Provide guidance on HR related systems and processes, including but not limited to, Recruitment, Contracts, Position Management, Benefits and Entitlements consistent with UNOPS rules and procedures.

• Provide advice to personnel on HR services such as the performance appraisal process, learning & development activities, contracts, benefits, entitlements and remuneration and career development.
• In collaboration with IPAS HR, assist to provide guidance as needed on sensitive matters including grievances, potential violations in code of conduct, harassment, abuse, workplace disputes, performance improvement plans, complex employee relations matters, etc.
• Encourage line management responsibility for implementation of HR policies and effective team management, providing guidance and coaching as needed. Foster the relationship between supervisors and personnel encouraging dialogue and two-way constructive feedback.

• Collaborate with leadership to support institutional gender and diversity initiatives, providing education and advice on issues related to equity, compliance, inclusion, and diversity.

  1. Talent Acquisition and Administration

• Implement talent acquisition activities in line with UNOPS policies and processes covering Recruitment, Onboarding, Position Management, Job Classification, Performance Management, Learning and Development, Change Management, Salary and Benefit administration, Contract Administration, Succession Planning and Out-processing.

• In collaboration with IPAS HR, oversee administration of entitlements for all personnel and the efficient administration of contractual modalities, loans, exchanges, and secondments in the region. Inform and advise UNOPS and project personnel, consultants, partners on their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.
• Oversee the provision of personnel reporting within the office, ensuring that systems and data are updated and in place.
• Lead recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy. Utilize and maintain recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives. Maintain personnel rosters.
• Provide support in realignment exercises, including job fairs, to ensure timely competency elaboration, sourcing, selection, placement of required talent and transitions as well as due process.
• In collaboration with HQ, identify key talent areas and provide coherent, well-developed plans for obtaining, developing, and managing critical talent. Develop, utilize and recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives.
• Liaise with UNOPS’ HR related units such as SSC on all personnel administration matters.
• Implement organizational changes and realignment exercises affecting personnel in UNOPS in accordance with UNOPS policy, ensuring personneling actions are taken in an efficient manner.

• Partner with business units to take a lead role in engagement and work enrichment initiatives and development of annual training plans in collaboration with PCG.

  1. Team Management

• Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

• Provide oversight, ensuring compliance by team members with existing policies and best practices

  1. Knowledge building and Knowledge sharing

• Organize, facilitate and/or deliver training and learning initiatives for personnel on HR-related topics.

• Contribute to HR knowledge networks and communities of practice by providing collaborative synthesis of lessons learnt and dissemination of best practices in human resources management.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.

• Maintain HR analytic parameters and data.

  Impact of Results The effective and successful achievement of results by the HR Senior Analyst directly impact on the efficient performance of HR systems, talent acquisition and administrative services of the relevant business unit. These affect client satisfaction and the readiness and capabilities of the human capital of the unit, to effectively develop and implement the programmes and projects of UNOPS. This promotes the credibility of the organization as an effective service provider in project services and management.

Education/Experience/Language requirements

Education: - Advanced University degree in Human Resources management, Business Administration, social or behavioral sciences. - Or a First University degree in Human Resources management or related fields combined with 4 years of relevant experience.

Experience: - A minimum of two years of professional-level human resources management experience, including HR advisory services in an international, public or corporate organization is required. - Leading recruitment processes for at least 2 years would be highly desirable - Experience in facilitating/managing one or more of the following processes is required: recruitment and selection, onboarding, performance management, learning and development, contract administration and reporting. - Relevant experience in a multicultural setting is desirable. - Some experience in UN system organizations preferably in a developing country is desirable. - Proficiency in the usage of computers and office software packages (MS Office) as well as web-based management systems

Language requirements: - Fluency in both English and French - Working knowledge of another, official UN language is desirable

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local ICA (LICA) Contract level: Local ICA Specialist 9 (LICA9) Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.