HR Coordinator
Join our HR Shared Services Group as an HR Coordinator in a hybrid setting.
Overview
Join our HR Shared Services Group as an HR Coordinator in a hybrid setting.
You have:
- High School Diploma or equivalent.
- Minimum of two (2) years of related HR/Benefits experience.
- Excellent presentation, verbal, and written communication skills.
- Must be comfortable supporting employees at all levels of the organization.
- Knowledge of HR Information Systems (HRIS), case management tools, and relevant applications is required.
- Microsoft Office Tools (Excel, PowerPoint, Word, SharePoint), typing proficiency is required.
- Bachelor's degree in a related field of study.
- General knowledge and understanding of human resources policies, procedures, and benefits.
- Experience in database reporting and query tools (Workday preferred).
- Experience with intranet (SharePoint).
- Experience with case management systems, workflow-based ticketing, and service delivery tools (ServiceNow preferred).
Potential interview questions
| Can you describe a time when you provided exceptional customer service in a high-volume environment? | This question assesses your ability to handle pressure while ensuring quality service. | Focus on a specific scenario where you successfully managed multiple requests and maintained a positive customer experience. |
| How do you prioritize tasks when dealing with numerous employee inquiries? | The interviewer wants to understand your time management and organizational skills. | Pro members can see the explanation. |
| What experience do you have with HR Information Systems, particularly Workday? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to resolve a conflict between employees regarding benefits. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you keep yourself updated with HR policies and changes in legislation? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of an effective communication strategy you've implemented? | Pro members can see the explanation. | Pro members can see the explanation. |
| What tactics do you use to maintain high customer service metrics? | Pro members can see the explanation. | Pro members can see the explanation. |
| In what ways do you facilitate employee onboarding and training in shared services? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 8 days ago
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Updated 4 days ago
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Source:
heart.org
