HelpDesk Technician - Audio Visual

IT & Telecom

Overview

Lead the Marketing Technology team and implement digital technology strategies.

You have:

• Bachelor's degree or higher, preferably in information technology, computer science or related fields. Advanced degree preferred.
• At least 8-10 years of experience in senior technology roles in complex business environments.
• Deep experience in delivering projects with technology solutions involving e-commerce, web development, advertising, social and mobile platforms, content marketing, CRM, marketing automation, social media monitoring, web analytics, and digital app and asset development.
• Salesforce knowledge and experience is strongly preferred.
• Fluency in English is required.
• PMP Certification or equivalent preferred.

Job Description

The Information Technology (IT) department at the IRC comprises of the following teams delivering enterprise technology capabilities for the IRC:

· Global Technology Shared Services

· Enterprise Resource Planning (ERP) Management

· Project Management

· Security

· Business Relationship Management

· Program Technology & Data

· HR Information Systems (HRIS)

· Enterprise CRM & Digital Platforms

IRC's Marketing Technology team within the Information Technology Department is responsible for managing the enterprise supporter management platforms that support the global delivery of the International Rescue Committee’s private sector resources, as well as the key partnerships, advocacy and influence objectives of the Global Partnerships and Philanthropy (GPP), Communications and Advocacy departments. These platforms also play an important strategic role in the creation of IRC’s brand, its awareness and support for fundraising and advocacy goals. The platforms include the Enterprise CRM platform, various donation platforms, the IRC global website and email communications platforms.

Job Overview/Summary: As the lead for the Marketing Technology team, the Director will partner closely with leads across Marketing, Communications, IT, Analytics, Advocacy and Fundraising teams to develop and implement digital technology strategies across the enterprise suite of CRM and digital platforms. These platforms currently include what follows but will likely evolve over time:

· CRM: Salesforce.com (NPSP and NGOC)

· Donation platforms: Springboard donation platform, iRaiser donation platform, Symbolic gift platforms (Shopify, iRaiser, custom Springboard)

· Global Website: Drupal CMS

· Email Communications: IBM SilverPop

The Director, Marketing Technology will understand macro digital business trends across customer experience, social, mobile, analytics and cloud applications/development. S/he will have a proven track record in leveraging new technology and the successful implementation of projects that have translated into direct business impact.

The Director, Marketing Technology will set the digital technology vision working closely with key stakeholders from business teams, ensuring that IRC is poised to respond to disruptive technology trends and to be relevant in a digital future. However, s/he will also take a practical approach to digital transformation, balancing optimization of existing technology while making the right sequence of strategic investment choices to propel business growth, establishing a transition roadmap, and supporting colleagues in adoption and change management.

In a challenging role interacting with multiple key senior stakeholders across multiple departments, the Director, Marketing Technology will be a dynamic leader, capable of forging strong partnerships, and knowing how to champion and successfully implement transformative changes in a complex, global business environment. Strong communication skills will be key.

S/he will enable a continuous improvement methodology and mindset across the Enterprise CRM and Digital Platforms team and build a culture that is highly business responsive, collaborative and innovative.

Major Responsibilities:

- Platform management: - Thought leadership: - Partnership: - Team management:

Job Requirements:

Education: Bachelor’s degree or higher, preferably in information technology, computer science or related fields. Advanced degree preferred.

Work Experience: At least 8-10 years of experience in senior technology roles in complex business environments. Experience working for global B2C businesses or non-profits with complex marketing technology and customer/sales/donor journey requirements, or with an agency/consulting background. Specific experience and interest in non-profit marketing and fundraising preferred, with a passion for humanitarian aid and/or international development.

Demonstrated Skills and Competencies:

· Deep experience in delivering projects with technology solutions involving e-commerce, web development, advertising, social and mobile platforms, content marketing, CRM, marketing automation, social media monitoring, web analytics, and digital app and asset development

· Entrepreneurial spirit, with a hunger for innovative ideas, and an ability to translate those ideas into actionable strategies and tangible business outcomes

· Experience working in a highly business responsive or client service environment

· Ability to adapt quickly to change, making continual adjustments to strategy based on changing external environment and needs of the organization

· Excellent interpersonal skills and proven track record as an effective leader - comfortable with stakeholder engagement and cross-functional working to manage expectations and prioritize work)

· Ability to guide projects from strategic concept to completion

· Strong attention to detail and ability to prioritize tasks, multitask and manage time effectively

· Knowledge of and proven ability to apply project management processes, frameworks and best practices

· Salesforce knowledge and experience is strongly preferred

· Ability and willingness to travel as required

Language Skills: English (fluent)

Certificates or Licenses: PMP Certification or equivalent preferred

Reports to: Senior Director, Information Technology

Working Environment: Standard office work environment.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, Egalite, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: rescue.org