CHIEF, INFORMATION MANAGEMENT SYSTEMS SERVICE

Overview

Lead the Information Management Systems Service and strategize on ICT implementations.

You have:

• Advanced university degree (master’s degree or equivalent degree) in information systems or related area.
• A minimum of fifteen (15) years of progressively responsible experience in managing, planning, designing, implementing, maintaining ICT systems and services.
• Experience in using information technology governance models (i.e., ISO/IEC 38500; COBIT, or equivalent).
• Experience in information technology service management frameworks (i.e., ITIL or equivalent framework).
• Ten (10) years of experience in managing large professional teams.
• Experience in continuous business process improvement and re-engineering techniques.
• Experience in ICT strategic management, change management, and project management is desirable.
• Experience in emerging technologies, including artificial intelligence and robotic process automation, is desirable.
• Experience in managing global help-desk operations is desirable.
• English language proficiency in reading, writing, listening, and speaking is required.

Contract

This is a D-1 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 15 years of experience, depending on education.

Salary

The salary for this job should be between 226,009 USD and 285,201 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting

The United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. The United Nations Joint Staff Pension Fund administers benefits of more than 90,000 beneficiaries residing in more than 190 countries, paid in 18 currencies, and services more than 130,000 participants who work in the 25 member organizations of UNJSPF. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 278 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. We offer staff competitive benefits, including up to six weeks of annual leave per year, a defined benefit pension plan (not subject to variation of capital markets), parental leave, a comprehensive insurance plan, and flexible working arrangements subject to operational requirements. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. The Chief, Information Management Systems Service (IMSS), based in New York, will lead the Service, will be a member of the executive team and will report directly to the Chief Executive of Pension Administration (CEPA). The Chief will be responsible for UNJSPF-PA's information systems and communications technologies and will coordinate the implementation of the CARE strategy and other strategic decisions. The Chief will establish training plans for information and communications technology staff and provide the necessary tools for supporting knowledge exchange and cooperative work. The Chief will also be engaged in business transformation, process optimization, cultural improvement, and systems implementation.

Responsibilities

Within delegated authority, the Chief, Information Management Systems Service will: • Formulate and implement the substantive work programme of the Information Management Systems Service (IMSS). • Oversee the management of activities undertaken by IMSS, ensuring that programmed activities are carried out in a timely fashion. • Collaboratively coordinate work in the different areas both within IMSS, the broader UNJSPF-PA Fund, and with member organizations of the Fund. • Provide technology leadership and support for UNJSPF-PA, member organizations, beneficiaries and participants. • Develop solutions to complicated problems leveraging technology to bring about improvements in productivity and quality. • Supervise staff, consultants and outsourcing arrangements. • Manage projects that focus on the achievement of the strategic goals of UNJSPF-PA, productivity enrichment, risk assessment and mitigation, and security. • Ensure that security and protection are embedded in all IT solutions. • Lead change management activities in support of the implementation of ICT (information and communication technology) strategy of UNJSPF-PA; in particular, coordinate the development and implementation of the multi-year ICT road map of UNJSPF-PA, post-implementation enhancements and maintenance of UNJSPF’s Integrated Pension Administration System (IPAS). • Participate in the Fund’s strategic planning and implementation of business solutions that leverage information technology to improve the efficiency and effectiveness of the Fund. • Supervise the provision of information to member organizations, participants and beneficiaries. • Coordinate and oversee the preparation of reports for presentation to intergovernmental bodies such as the Pension Board, Advisory Committee on Administrative and Budgetary Questions, Committee for Programme Coordination, the General Assembly and other policymaking organs, as appropriate. • Report to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports. • Assist the Chief Executive of Pension Administration (CEPA) and the Deputy CEPA in preparing the work programme of the Service, determining priorities, and allocating resources for the completion of outputs and their timely delivery. • Undertake or oversee the programmatic/administrative tasks necessary for the functioning of the Service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance (PAS), interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting. • Recruit staff, taking due account of geographical and gender balance and manage, guide, develop and train staff under supervision. • Foster teamwork and communication among staff in IMSS and across organizational boundaries. • Lead and supervise the organization of meetings, seminars, etc. on substantive issues. • Manage the substantive preparation and organization of such meetings or seminars. • Participate in international, regional or national meetings and provide programmatic/substantive expertise on an issue or hold programmatic/substantive and organizational discussions with representatives of other institutions. • Represent IMSS at international, regional or national meetings.

Competencies

• Professionalism: Demonstrated ability to identify service requirements and establish effective service delivery and support, identify industry benchmarks for performance, enhance service and performance management and lead a programme of transformation, produce reports and papers on technical issues, as well as to review and edit the work of others. Knowledge of United Nations policies and operations, rules, regulations, administrative processes and procedures. Ability to identify key strategic issues and use sound judgment in applying expertise to solve a wide range of problems. Demonstrates strong conceptual, analytical, and negotiating skills, and the ability to influence others to reach agreement on difficult issues. Is able to produce reports and papers on technical issues and to review and edit the work of others. Is able to apply United Nations rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • Managing Performance: Delegates the appropriate responsibility and decision-making authority as appropriate; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education

Advanced university degree (master’s degree or equivalent degree) in information systems or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Specialized technical training in various areas such as management, and payroll, insurance, pension, or accounting systems is required.

Job - Specific Qualification

Not available.

Work Experience

A minimum of fifteen (15) years of progressively responsible experience in managing, planning, designing, implementing, maintaining ICT systems and services in international environments is required. Experience in using information technology governance models (i.e., ISO/IEC 38500; COBIT, or equivalent) and information technology service management frameworks (i.e., Information Technology Infrastructure Library, (ITIL) or equivalent framework) is required. Experience in continuous business process improvement and re-engineering techniques is required. Ten (10) years of experience in managing large professional teams is required. Experience in ICT strategic management, change management, and project management is desirable. Experience in emerging technologies, including artificial intelligence and robotic process automation, is desirable. Experience in managing global help-desk operations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

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LanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

This is a re-advertisement of Job Opening 263367. Candidates who expressed interest in the initial round are invited to submit a new application. The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the United Nations Secretariat. Any candidate from a member organization of UNJSPF applying for this post is considered as an internal candidate provided, he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization. At the United Nations Joint Staff Pension Fund, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNJSPF is committed to creating a diverse and inclusive environment of mutual respect. UNJSPF recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The United Nations Joint Staff Pension Fund is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Staff members appointed to the position are required to submit a financial disclosure statement upon assignment or appointment and annually thereafter. The mobility requirement to move periodically to different duty stations is not applicable. For this position, applicants from the following Member States, which are unrepresented or under-represented in the United Nations Secretariat as of 30 April 2026, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Belize, Brunei Darussalam, China (People's Republic of), Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Grenada, Guinea Bissau, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Papua New Guinea, Paraguay, Qatar, Saint Lucia, San Marino, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Singapore, Slovenia, Solomon Islands, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. Please use the United Nations INSPIRA e-Recruitment website at https: //careers.un.org/ to apply for this UNJSPF position. The system provides instructions and support for online application procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Potential interview questions