Health Services Caseworker

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IRC - The International Rescue Committee

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Job Description

Job Summary

The Health Services Caseworker coordinates medical and behavioral health services to clients across different programs. The Health Services Caseworker will be working closely with the IRC caseworkers and medical providers to coordinate all medical services for new arrivals. The Health Services Caseworker will develop partnerships with community organizations and ensure access to quality, culturally and linguistically appropriate physical and mental health services and health education for IRC clients. The Health Services Casework will provide health literacy training to clients to increase self-sufficiency and ability to advocate for equitable medical services.

Major Responsibilities

- Coordinate delivery of initial health screening for all newly arrived refugees and Asylees. - Coordinate delivery of medical case management services for clients enrolled in programs with medical and other service providers within community. - Outreach to local medical providers to enhance the health care options and provision of refugee and asylee clients. - Coordinate with the Health team to arrange medical appointments for new arrivals needing immediate medical assistance. - Coordinate with the health team and other program Supervisors to provide client-centered services. - Provide transportation or coordinate transportation for clients to appointments. - Provide specialized assistance and advocacy for clients needing assistance in accessing health care coverage which may not be within Medicaid.

- Ensure appropriate documentation, records, and tracking tools for program case files and reporting. Create tools as necessary for staff and conduct regular case file audits. - Participate in monitoring and evaluation of programs within the Resettlement Casework Department. - Monitor ongoing progress of outcomes for clients with caseworkers assigned, randomly meeting with clients monthly to review their cases. - Provide case coordination and conduct staffing for intensive cases and clients with significant vulnerabilities. - Provide health literacy and health education sessions with clients.

- Provide recommendations for program and service improvements. - Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding. - Other duties as assigned.

Key Working Relationships

Position Reports to: Health Program Supervisor

Job Requirements:

Education: Undergraduate degree in public health, social work or related field preferred.

Work Experience:

- Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. - Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

- Fluency in written and spoken English. - Fluency in another language, preferred. - Must possess or be eligible to receive a fingerprint clearance card. - Ability to prepare accurate and timely reports. - Ability to document client interactions and services provided and maintain updated and accurate case files. - Proficiency with Microsoft Office Suite; Database experience strongly preferred. - Demonstrated ability to work as a team member in a multi-cultural environment. - Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc). - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications

Added 1 year ago - Updated 1 year ago - Source: rescue.org