Head, Sales & Branch Operations
Lead and manage sales and branch operations effectively.
Overview
Lead and manage sales and branch operations effectively.
You have:
- Minimum Bachelor +4/5 in economics, management, finance, or banking
- 6–8 years of experience in microfinance or banking
- Solid experience in operations management and/or commercial activities (microfinance/banking)
- Excellent command of English (spoken and written)
- Knowledge of standard software and microfinance/banking operations management applications (credit/savings); knowledge of the T24 software would be an asset.
- Ability to analyze, synthesize, and leverage economic and commercial performance indicators
- Attention to detail, proactivity, and ability to work under pressure
- Rigor in following procedures and demanding in controls
- Christian values
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
5% – Strategic Execution & Business Performance
Assist the CEO in developing the Business Plan (in collaboration with the Head Finance and Administration)
Provide leadership in integration with World Vision and ensure social performance
Ensure regular review and update of credit policies and operational guidelines
Ensure that the Institution remains competitive locally and within microfinance programs in product/service delivery, impact, and customer satisfaction
20% – Branch Operations & Productivity
- Ensure that performance targets and indicators per business plan of the Institution are met and aligned with microfinance standards
5% – Growth, Sales & Customer Experience
Coordinate network development and monitor branch activities
Ensure efficiency and optimization of network activities and processes in terms of organization, profitability, and security
5% – Portfolio Quality & Risk Governance
- Safeguard the quality of the credit portfolio
10% – Stakeholder & Partnership Management
- Contribute to the design, implementation, and updates of products, services, and procedures
5% – Stakeholder & Partnership Management
- Ensure field staff are trained, equipped, and motivated to achieve objectives
10% – Portfolio Quality & Risk Governance
- Consolidate and analyse monthly, quarterly, and annual financial, portfolio, and impact reports from all branches and take action to keep indicators within acceptable limits
5% – Process Excellence
Ensure systematic follow-up on issues and challenges arising from branches
Submit regular and timely reports to all stakeholders
5% – Faith Nurturing
Be actively involved in all spiritual activities of the Institution
Required Professional Experience
- Proven ability to build and manage a team, including regional managers and their respective teams
- Ability to analyze, synthesize, and leverage economic and commercial performance indicators
- Excellent knowledge of microfinance regulations in Ghana
- Christian values
- Attention to detail, proactivity, and ability to work under pressure
- Rigor in following procedures and demanding in controls
Requirements
- Minimum Bachelor +4/5 in economics, management, finance, or banking
- 6–8 years of experience in microfinance or banking
- Solid experience in operations management and/or commercial activities (microfinance/banking)
- Excellent command of English (spoken and written)
- Knowledge of standard software and microfinance/banking operations management applications (credit/savings); knowledge of the T24 software would be an asset.
Please Note: Only Shortlisted Applicants will be contacted.
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Can you describe a time when you successfully managed a team to achieve a sales target? | The interviewer wants to gauge your leadership and teamwork skills under pressure. | Provide a specific example that highlights your role in building and managing the team. |
| How do you ensure compliance with microfinance regulations? | This question assesses your knowledge of regulatory standards in the sector. | Pro members can see the explanation. |
| What strategies do you use to analyze financial performance indicators? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenge you faced in operations management and how you overcame it. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you maintain high portfolio quality in a microfinance context? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain your experience with customer experience optimization in banking. | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you've fostered stakeholder partnerships? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you engage staff in the institution's vision and values? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 hours ago
-
Updated 3 hours ago
-
Source:
wvi.org
