Head of Beneficiary Information Management Solutions - CST I - Sana'a CO

WFP - World Food Programme

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Application deadline in 3 hours: Monday 17 Jun 2024 at 23:59 UTC

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

General Information

  • Title of Post: Head of Beneficiary Information Management Solutions
  • Grade: CST I
  • Supervisor: Head of Targeting and Digital Solutions
  • Unit: Targeting & Digital Solutions
  • DUTY STATION (City, Country): Yemen Operation, Sana'a CO
  • Duration of Contract: 11 months


The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

WFP’s emergency response in Yemen is one of the agency’s largest anywhere in the world. As of Q3 2023, WFP delivered vital food assistance to 13.2 million people in need, provided nutrition support to 2.9 million children and women, and also contributed to education through its school feeding programme reaching 2 million schoolchildren.


To assist the most vulnerable beneficiaries, the Yemen Country Office and the local authorities Supreme Council for the Management and Coordination of Humanitarian Affairs (SCMCHA) reached an agreement to conduct the targeting and registration exercise in three districts under the jurisdiction of the Sana'a-based authorities in North Yemen. After the successful rollout of the pilot exercise in North Yemen, it is now evident that WFP could carry out the exercise across North Yemen.

Managing the data received from cooperating partners and ensuring it meets WFP standards is now critical, as WFP is in line with the authorities to carry out the targeting and registration exercise across the country. This entails the selection of the correct beneficiaries to receive assistance and ensuring the needs of the country office beneficiary identity and transfer management implementation are fulfilled and performed correctly, which would necessitate specific knowledge and awareness of the business process flow. Additionally, the area offices will require vigilant oversight to ensure that these procedures are properly coordinated and executed throughout the chosen governorates and districts.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Lead the implementation of the beneficiary information management in the Country office.

2. Lead and direct the team to ensure timely completion of deliverables while fostering positive team relationships and an environment conducive to productivity.

3. Collaborate extensively with the other subunits i.e. Targeting and Digital Solutions team to guarantee the continuous functionality of the platform and access to all digital services.

4. Ensure the effective implementation and maintenance of risk management, governance, and internal control processes pertaining to beneficiary management in conjunction with the compliance functions of the regional bureau and country office.

5. Coordination of internal and external stakeholders in facilitating and organizing trainings, workshops and other capacity building activities at high level.

6. Analyze SCOPE data on a regular basis and provide analytics for dashboard development, providing management with inputs on beneficiary information management.

7. Develop sustainable capacity building and transfer knowledge of beneficiary management to the local government counterparts and cooperating partners.

8. Coordinate in the development of standard operating procedures, policies, guidelines, processes, information systems, and beneficiary management reports.

9. Carry out any additional responsibilities as directed by the supervisor.


Education: Advanced University degree in International Affairs, Economics, Nutrition/Health, Information technology, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: For holders of an advanced degree, 3 years of relevant work experience, and 5 years for holders of first-level university degree of progressively responsible experience in in the field of humanitarian relations.

Language: Fluency (level C) in the English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese is an added advantage.


• Proficient in managing tickets, initiating and delivering change requests, and coordinating efforts with the service delivery and product development teams at HQ and RB SCOPE.

• Expert in WFP SCOPE platform with a minimum of three years of practical experience.

• Proficiency in multimedia to design graphic works and displays for donor and management presentations.

• Proficient in managing emergency situations.

• Proficient in the development of delivery mechanisms for a wide range of transfer modalities in a humanitarian setting.


Lead by example and with integrity

Upholds WFP values, principles and standards:

Demonstrates the WFP values, principles, and standards.

Respect others and value diversity:

Values diversity using respectful and inclusive language, and encourages others to the same

Stay focused and calm under pressure:

Stays focused and calm when under pressure and encourages others to do the same

Demonstrate humility and willingness to learn:

Demonstrates humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop

Drives results and delivers on commitments

Delivers maximum impact results:

Identifies and aligns objectives to the required outcomes, holding self and/or otheres accountable for the delivery of results for maximum impact

Delegate tasks appropriately:

Delivers responsibly and provides appropiate support empowering others to deliver results

Adapts readily to chance:

Responds readily to change in different contexts and adapts accordingly

Foster inclusive and collaborative teamwork.

Is inclusive and collaborative:

Promotes inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues.

Gives timely ad constructive feedback:

Supports development for others by giving timely and constructive feedback

Builds And shares new perspectives:

Seeks out, trusts and listens, attentively to diverse views to capture, learn, build and share new perspectives.

Applies strategic thinking.

Communicate and fulfill WFP's vision:

Communicates and fulfils WFP´s vision and operational otucomes to deliver meaningfuk solutions.

Embraces curiosity and new ways of doing things:

Demonstrates curiosity and proposes new ways of doing things when relevant

Analyses and evaluate the data:

Gathers data and shares knowledge to inform team decision making

Consider the consequences of any decision:

Implements decision considering the risks and implications of actions for teams, projects and other initiatives.

Builds and maintains sustainable partnerships

Builds partnerships:

Inititates and builds partnerships by identifying and promoting opportunities for mutual areas of interest and benefit.

Collaborate to achieve common goals:

Collaborates with partners to deliver common objectives by sharing information and working together on agreed solutions.


  • The applicant shouldn't be a Yemeni national.
  • This position is required for a period of consecutive 11 months with a possibility of extension subject to the operational needs and availability of funding in Yemen Country Office.
  • Consultancy contracts will be subject to a mandatory break in service after a period of service of 11 continuous months.
  • WFP offers an attractive compensation and benefits package in line with WFP HR Manual.
  • Applications must be submitted online with:
  1. Use English language only
  2. Indicate all your job TOR
  3. indicate clear years of experience with each job (Month/Year)
  • By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.


17 June 2024


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

Added 6 days ago - Updated 4 hours ago - Source: wfp.org